Deputy Head of Claims Management Regulation Unit

Job Type:
Job Sector:
West Midlands
Salary Description:
Competitive Salary Offered
Kenyon Block Consultants
Job Ref:

We are looking for a Deputy Head of Claims Management Regulation Unit

Our Vision - Is for a connected Staffordshire, where everyone has the opportunity to prosper, be healthy and happy.
Our Outcomes - The people of Staffordshire will:
Be able to access more good jobs and feel the benefit of economic growth
Be healthier and more independent
Feel safer, happier and more supported in and by their community

About the Service
Community Safety is the generic name given to the grouping of what used to be separate services including Trading Standards, Scientific Services and Animal Health and Welfare. Community Safety is part of the Families and Communities Directorate and exists to deliver and contribute to the Vision and Mission of Staffordshire County Council and to discharge mandatory duties placed on the local authority by central government.

The Claims Management Regulation Unit supports the Ministry of Justice (MOJ) with responsibilities for authorisations, monitoring the market and enforcement in relation to the Compensation Act 2006. This Act introduces a compulsory authorisation procedure and rules of conduct for claims management businesses.
The Claims Management Regulation Unit is responsible for the enforcement of The Compensation Act 2006. We work to protect and promote the interests of consumers and the public, and to ensure that the firms we regulate understand and comply with the conditions of their authorisation.
We ensure that businesses who are authorised to provide Regulated Claims Management Services (RCMS) comply with the Conduct of Authorised Persons Rules 2014. Where we establish that businesses are not compliant we will take action in accordance with our enforcement policy to bring them to compliance.

Reporting Relationships
Responsible to: Head of Claims Management Regulation Unit
Responsible for: Principal Officers

Key Accountabilities:
Responsibility for oversight of conduct of investigations (civil & criminal), supervision of work including audits of authorised CMCs, visits of suspected unauthorised, relationship management arrangements, application processing
Act as deputy for the Head of Claims Management in the management of the Claims Management Unit in accordance with the contract agreed with the Ministry of Justice (MOJ) and in accordance with County Council policies and procedures Ensure investigations are carried out in line with legislation, supporting and advising Principals and Head of Unit. Maintaining the efficient and effective execution of all regulatory activities whilst maintaining and enhancing the good reputation of the Unit, SCC and MoJ
Recruit, train, lead and manage Principal Officers
Review and make recommendations on progress of investigations, support and challenge decision making and liaise with MoJ regarding progress of prosecutions
Provide direct support to the Unit evaluating the content and effectiveness in relation to ongoing quality systems regarding enforcement activities within the Claims Management Unit
Develop and clarify key enforcement objectives for the Unit, including an identification of new legislative priority areas and emerging issues
Work effectively with Partners and Stakeholders to review ways of improving services and outcomes of claims management activity
Write internal briefings for management meetings, demonstrating strong awareness of strategic priorities and political context
Provide direct support to the Unit evaluating the content and effectiveness in relation to performance and processes within the Claims Management Unit to support ongoing quality systems
Advise on resource allocation to enable partners and the Unit to determine meaningful objectives.
If required, on occasion give evidence in both civil and criminal Court proceedings
Ensure that priorities are reflected in the development and review of budget strategies and develop and improve the cost effectiveness of key areas of service provision
Provide evidence based advice and support to the Head of The Unit and Head of Regulation
Prepare and be responsible the review of final reports for enforcement activity for the Head of Regulation as appropriate
Ensure that IT processes and equipment are provided and developed to ensure an effective authorisation system is delivered and maintained
Meet regularly with officials in key government departments and other relevant bodies, including the MoJ, HM Treasury and the Financial Conduct Authority, ensuring that the Unit has influence across claims management issues
Work with The Head of the Unit, SCC departments and partner agencies, undertaking budget scrutiny or review where appropriate covering complex and major policy or resourcing issues, and to present reports at management meetings and committees

Professional Accountabilities:
The post holder is required to contribute to the achievement of the Council objectives through:
Financial Management
Personal accountability for delivering services efficiently, effectively, within budget and to implement any approved savings and investment allocated to the service.

People Management
Engaging with People Management policies and processes
Ensuring that all work is completed with a commitment to equality and anti-discriminatory practice, as a minimum to standards required by legislation.
Climate Change
Delivering energy conservation practices in line with the Council’s climate change strategy.
Health and Safety
Ensuring a work environment that protects people’s health and safety and that promotes welfare and which is in accordance with the Council’s Health & Safety policy.
Commitment to safeguarding and promoting the welfare of vulnerable groups.
The content of this Job Description and Person Specification will be reviewed on a regular basis.

Qualifications/Professional membership
Educated to at least degree level or equivalent experience in an enforcement environment
Management qualification or willingness to undertake
Qualification with a legal basis in particular Diploma in Consumer Affairs / Trading Standards or equivalent.

Knowledge and Experience
Evidence of a thorough understanding of policy issues affecting regulation, including the Compensation Act, National Intelligence Model, Regulators Code
Line management experience
Knowledge of relevant criminal and civil legislation and procedural statutes
Strong understanding of regulatory policy issues
Understanding of public policy development and government institutions
Experience of performance management
Experience of complex case management

Resilience and ability to work in a fast-paced, pressurised environment
Proactive/can-do/results focused approach to work
Takes initiative, with a solutions-focused approach
Understanding of Quality Assurance systems
Good commercial and business understanding
Self-starting, with the ability to lead work-streams with a high degree of independence
Excellent stakeholder management, with the ability to sensitively manage competing interests
Excellent written communication skills, including ability to simplify very complex issues and tailor for different audiences
Clear oral communication and presentation skills
Political understanding
Customer focus
Networking and influencing skills
This post is designated as a casual car user

the post will run at least until 29 March 2018

rate to be confirmed

Please send your CV and covering letter through to

Contact Details:
Kenyon Block Consultants
Tel: 020 8360 7289
Contact: Phyllis Kenyon

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