The Emergency Services Unit is the security arm of Coventry City Council. The Service operates 24/7 365 days a year. Our services included responding to Fire, Intruder, and Panic Alarms. The team also provides security services such as patrolling, guarding, and keyholding services to our Schools and other Council departments. We also support the Council's response to emergencies in the City. The Services monitors a telecare service that involves monitoring the safety of vulnerable residents in the City from their homes. The service is also responsible for monitoring the Public Surveillance CCTV system in the City Centre and various CCTV systems operating in Coventry. Partnership working is a big part of our service. We work with colleagues from West Midlands Police, the Local Business Improvement District, the Fire, and the ambulance service to keep our city safe. The service offers a really interesting role, in which no two days are the same. If this sounds interesting to you, we would love to hear from you. Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.What is the job role?As a Monitoring and Response Officer, you will be responsible for a wide range of tasks such as handling calls from both professionals and members of the public through the Council's phone systems and radio system. You will operate the City Council's CCTV systems and liaise with partners such as West Midlands Police to support in the prevention and detection of crime and anti-social behaviour. Working within your team, you will be responsible for providing security services to our clients, such as security patrols and man guarding services, highway duties, and responding to alarms.You will be responsible for monitoring our telecare service. This involves speaking to clients when they have pressed their alert pendants in an emergency and coordinating a response with the emergency services, relatives, or carers to ensure they are safe and well. You will be required to work 12-hour shifts. The shift pattern for this role is a rolling shift pattern of 3-day shifts (7 am-7 pm) followed by 3 rest days and then 3-night shifts (7 pm-7 am). You will be required to obtain a Security Industry Authority license in Public Surveillance (CCTV) and a Security Industry Authority in either Door Supervisor/Close Protection or Guarding. A Full UK driving license is required for this role.The post holder will also be subject to pre-employment screening in accordance with BS7858:2019. They will also be screened in accordance with the Disclosure and Barring Service. The post holder will also require to have security clearance through vetting to Non-Police Personnel vetting level 2. Offers of employment can only be made on the condition of successfully passing the screening process.This post is exempt under the Rehabilitation of Offenders Act 1974, and as such,h appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for?The successful candidate will have Experience in working in the Security Industry. Hold an SIA license in Public Surveillance (CCTV) Licence and a Security Industry Authority Door Supervisor /Close Protection or Security Guarding license (or able to obtain this qualification on an offer of employment).Able to work in a busy and diverse environment.Good Communication Skills.Be able to work in collaboration with Coventry residents, colleagues from a wide range of departments, contractors, and partners such as West Midlands Police, Fire and Ambulance Services, and City Centre BID.Be able to work as part of a team.Good IT skills especially with CCTV systems and security systems.To use Excel, and Word and other databasesResilience, flexibility, and stamina.The ability to complete Shift work.Enjoy a mixed pattern of work with a variety of working indoors and outdoorsHold a full UK driving licenceThis position is open to all applicants; however, we are unable to offer visa sponsorship. All applicants must have the right to work in the UK for a minimum of 2 years. If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date: 7th July 2025 About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
