In a NutshellAs Guest Services Supervisor, you will assist in leading the team to provide the most memorable experience to our guests, members and visitors. You will provide the initial welcome and the last farewell on departure to ensure our guests leave with a smile on their face. Package DescriptionAnd now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funOur Guest Services Supervisor will be responsible for;Key duties of the Guests Services Assistant plus;Helping to co-ordinate the guest services team functions and activities.Being fully comprehensive in all operational areas of the Guest Services teamChampioning the highest level of customer care and service and deliver wow experiences with special attention paid toActing as a lobby host at key timesMeeting and greeting arrivalsChampioning and raising awareness of guest profiling and the use of guest nameFollowing up guest complaints and take appropriate Guest Recovery actionEnsuring team members are performing specific tasks to the department SOPsControlling all operating costs within the standards set under the direction of the Guest Services ManagerPromoting sales awareness positively within the Guest Services Department and to maximise sales opportunities.Ensuring all Team Members are well presented and groomed at all timesAddressing development needs within the team, and to assist in appraising employees in the Guest Services DepartmentAssisting the Front of House Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.Assisting the Guest Services Manager in recruitment of staff and planning of the labour resourceThe Ideal CandidateAre you right for us?Our ideal Guest Services Supervisor will have;Minimum one year experience in similar hospitality background including Front of House experienceNVQ level 2 or equivalentImmaculate presentation and groomingAbility to work under pressureKnowledge of local areaStrong communication skillsUse of initiativeConfident and ‘Exclusive’ personalityBasic computer skillsClear and friendly telephone mannerAbout The CompanyAre we right for you?We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
