Job Title: Damage and Loss Coordinator (12-Month FTC)Location: Speedy Services – BristolHours: 37.5 hours per week, Monday to FridayFlexible working options available, including 9-day fortnight, job shares, and amended hoursJoin Speedy – the UK’s leading hire provider of tools, specialist equipment, plant, and support services – delivering solutions for every job, big or small!We are currently looking for a Damage and Loss Coordinator to join our specialist team at our Bristol location on a 12-month fixed-term contract. This is a fantastic opportunity to join a fast-paced and friendly team, playing a key role in ensuring that all damage and loss charges are applied accurately and efficiently.What You’ll Be Doing:Reporting to the Damage & Loss Manager, your key responsibilities will include:Handling new customer damage and loss claimsMaintaining and updating existing claims with a view to timely resolutionNegotiating and settling claims directly with customers and insurersLiaising professionally with customers and senior managementWorking with internal workshops and external repair partners for accurate billingSupporting depots and the sales team with queries and claimsAccurately recording and managing workshop reports using our in-house systemEscalating unresolved disputes to the Damage & Loss Team LeaderTravelling to workshops when necessarySupporting Speedy’s ESG Strategy – Decade to DeliverAdditional Duties:Managing asset queries via phone and emailAnswering calls professionally and promptlyAssisting with company stock takesWhat We’re Looking For:Essential Skills and Experience:A strong team player – organised, adaptable, and detail-orientedExcellent written and verbal communication skillsConfident liaising across all levels of the businessAnalytical mindset with strong problem-solving skillsAt Speedy, work/life balance is important to us. That’s why we offer flexible working arrangements, including job shares, amended hours, and the option to work a 9-day fortnight. We believe in creating an environment that works for you.Ready to be part of something great?Apply now and help us continue to deliver exceptional service across the UK!What we offer:26 days holiday (plus bank holidays)Life assurancePension SchemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development and career progressionVoluntary Health Cash PlanMy Staff Shop: discounts and offers for shopping etc. across many suppliersGreen Commute Initiative: Work scheme for cyclingPAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial managementSpeedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.https://www.speedyservices.com/esg/governanceAll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
