At West Northamptonshire Council (WNC), our vision is “to make West Northants a great place to live, work, visit and thrive”. We’re looking for a proactive and detail-oriented Business Support Officer to join our Adults teams and help us deliver outstanding services to our community.Our teams work with a wide range of individuals including vulnerable adults, the elderly, people with physical, sensory or cognitive impairments, and people with mental health needs. We are the first point of contact for those in our communities and people we support. We are passionate about working with people to promote independence and dedicated to making a difference in the community.As a Business Support Officer, you’ll play a vital role in supporting the Review and Learning Disabilities teams. You’ll manage data, coordinate and facilitate meetings, handle correspondence, and ensure the smooth running of administrative systems. Your work will directly support our care management teams and help improve outcomes for adults and transitioning individuals in our community.The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care teams in relation to each person we support.At WNC, we believe in helping our people THRIVE:• Trust – We’re honest, transparent, and accountable.• High Performing – We do the basics well and strive for excellence.• Respect – We value diversity and support each other.• Innovate – We embrace creativity and growth.• Value – We seek continuous improvement.• Empower – We trust and support our people to succeed.We offer a supportive team environment, and opportunities for personal and professional development.Please note: This a 1 year fixed term position and will be a part time role (18.5 hours) based in One Angel Square Northampton. The role has been identified as a fixed worker type; this means that you will be expected to work from an office, you will not normally be working from home.Our benefitsYou can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.What will you be doing?This role is accountable to the Senior Business Support Officer overseeing the Learning Disabilities and Review teams.Your role as a Business Support Officer is to manage communication correspondence, such as being the first point of contact via telephone, receiving calls from vulnerable members of the community and their families. Supporting in meetings, assisting with processing purchase orders, maintaining spreadsheets, taking accurate minutes of meetings and anything else that may be required. You will need to maintain accurate records and provide proactive administrative support. Maximising productivity, minimising errors, and managing information securely using Office 365 and internal IT systems.Key Responsibilities• Maintain accurate records and databases to support case management.• Provide confidential administrative support to the teams.• Handle correspondence and telephone enquiries with professionalism.• Arrange and minute inter-agency and departmental meetings.• Assist in processing financial claims and payments in line with council guidelines.• Ensure compliance with data protection and confidentiality standards.About youJoin Our Team and Make a Meaningful Impact! Are you passionate about making a difference?We're looking for someone who is:A strong communicator with excellent attention to detail and organisational skills. Confident working across several teams and also working autonomously in a dynamic, fast-paced environment. Skilled in being proactive and prioritising tasks and being able to meet deadlines. Proficient in Office 365 (or willing to learn). Experienced in administrative roles, ideally within a busy office environment. A friendly and reliable demeanour is essential, as you will contribute to a positive working atmosphere and interact with many people, including internal and external colleagues and members of the public.Attention to detail in producing clear, concise and accurate records is key. The ideal applicant will have experience in taking minutes and written case/care notes. Knowledge of our internal systems would be beneficial.If you're ready to bring these qualities to our team and make a difference, we encourage you to apply. If you have any queries regarding this role, please email the Senior Business Support Officer: Demi.Bradshaw@westnorthants.gov.uk or Adult Social Care Business Manager: Stuart.Evans@westnorthants.gov.ukAbout us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.West Northants Council, where careers thrive.
