Hours:35 hours per week, to support department operating hours. Flexible and hybrid working can be considered - a minimum of 2 days per week to be worked from Head Office in Skipton, please note this may require some flexibility during training period.Start date: all successful candidates must be able to join on Monday 4th AugustSalary:£36,000 Per AnnumClosing Date:Mon, 26 May 2025The salary for this role is up to £36,000 per annum dependent on skills and experience. We have brilliant opportunities for Mortgage Advisers to come and join Mortgage Advice Team. Our purpose is to help more people have a home; you will become an integral part of helping our customers achieve this.If you are looking for a role that puts you at the heart of our customers and mortgage business, this may be the role for you.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep
customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.At Homes Advice, a mortgage adviser will give advice to new and existing customers and helping people into their first or next home and also additional borrowing.Homes Advice provides customers with the opportunity to apply for a mortgage directly through Skipton Building Society. The teams consist of Direct Lending Advisers, Mortgage Relationship Advisers, and Qualified Mortgage Advisers. Together, they work in a collaborative and high-performing environment, closely partnering with key stakeholders to ensure the best possible customer journey.What’s In It for You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipW
hat Will You Be Doing?Your journey will begin in a mortgage advice cohort, giving you all the tools you need alongside your own experiences to apply your mortgage knowledge, along with our policy and procedures to ensure your customer receives the best advice for their circumstances.Key ResponsibilitiesCustomer-Centric Advice and Experience – understanding customers unique needs, circumstances, and objectives to recommend an appropriate mortgage product, term & repayment type. Ensuring clear guidance on Skipton’s additional products and services, whilst providing a positive customer journeyRegulatory Compliance – deliver advice and services in strict adherence to FCA regulations, Consumer Duty, and Skipton’s internal policies, whilst taking accountability for ensuring all documentation, advice records, and interactions meet compliance and quality standards.Pipeline Management and Commercial Focus - proactively manage your mortgage pipeline, ensuring cases progress efficiently and any delays are minimised, ensuring delivery against individual and team targets making sure you protect the customer and their home, in line with the Corporate Plan.Continuous Improvement - stay up to date with the mortgage industry, Skipton’s evolving product offerings, and changes in the market conditions – seeking opportunities to enhance your knowledge and skillsBeing curious- having a genuine desire to understand your customer and engage in a meaningful conversation with themCollaboration and Teamwork - work closely with internal departments to provide a seamless service to customers, challenging existing processes to create improvements and efficienciesWhat Do We Need From You?We’re looking for people who are customer obsessed, with a focus on providing the best possible outcomes and experiences for every customer
. You’ll be accountable, commercially aware and be able to communicate complex information in a way that is understandable and clear to others.Qualifications and experience:You must hold the relevant qualification to give mortgage advice such as CF1 & CF6 or CeMAP 1,2 &3Demonstrated experience providing regulated Mortgage AdviceProven ability to manage a high-volume mortgage pipeline effectively.Demonstrated understanding of FCA regulations, Consumer Duty principles, and the mortgage sales processYou must have sound market knowledge and the ability to adapt your conversations in an ever-changing marketKey Performance Indicators:Customer satisfaction scoresPipeline progression rates and completion volumesQuality and compliance resultsAchievement of individual and team sales targetsFeedback from colleagues and customers regarding collaboration and servicePlease note this role may close early due to volume of applications.
