Pinnacle Group are looking for a motivated Helpdesk Administrator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. You will be joining our Total FM team based in an Exeter School. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors.To provide an efficient helpdesk and administration service (first point of contact) for three PFI contracts – Newham School and Enfield2 Schools, which form the North London Schools contracts (NLS) and Swanscombe Schools, in relation to contract expiry. Being the first point of call for all queries ranging from logging, updating, closing and reporting of events, on the Helpdesk and other formats. To provide additional administrative support as and when required.This is a full-time, Hybrid working role based at numerous different offices, including: Newham, Swanscombe, Chelmsford.This is a full time position working 37.5 hours per week working 8:30AM - 4:30PMWho We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities will include:Answering of the helpdesk and dealing with general enquiries.Log calls/tasks on the helpdesk database utilising helpdesk software.Tracking job progress against rectification times and implementing escalation procedures.Report back to clients and contract staff on job progress and close out including requesting extensions where applicable.Taking ownership of the PPM/holiday schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times.Reporting and recording of sickness.Processing of overtime.Booking and monitoring of agency staffKey requirements:Excellent Written and oral communication skills.Strong Motivational Skills.Excellent people skills, diplomacy, and tact.Ability to liaise confidently and professionally at all levels.Strong previous admin experienceOur OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Car/Car AllowanceElectric Vehicle Scheme
