We are Hestia. We make a difference.At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Criminal Justice Service in Brent.About the Role Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.Sounds great, what will I be doing?• Empower service users to engage effectively in their liaisons with professionals within the community such as community mental health teams, social work teams, housing providers, other health, employment and training professionals. • Aid other professionals
in the continuous assessment of service users placements and support needs, advocating for service users when they need to step up or down into the appropriate support, and across their journey into independence. • Work flexibly as part of a team to ensure service coverage and that contractual obligations are met. • Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access such opportunities • You will encourage service users to develop support networks in the local community and help them engage in meaningful activities (including managing volunteers and befrienders for your caseload). • Ensure referrals, assessments and service reviews are effective and timely. • Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures. • Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the management team and using initiative to identify and deal with additional tasks as they arise. • Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously and that confidentiality is appropriately maintained • Carry out duties, in line with organisational policies and procedures • Empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their
goals and aspirations. • Empower service users to develop independent living skills as part of a planned move on process. • Make best use of property, equipment and information technology. • Assist the manager to manage health and safety, repairs and maintenance. • Support residents to maintain their tenancy and develop independent living skills by paying service charges & rent. • Provide support to manage voids across the service. • To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.What do I need to bring with me?You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.Here's what the team will be looking for:Experience of working with people with mental health and / or dual diagnosis issues in a paid or voluntary role • The ability to learn quickly, gather information and make decisions • The ability to receive, process and accurately record detailed information, sharing it with others, as appropriate and within the framework of confidentiality • The ability to work with people who may display challenging behavi
our and to defuse potentially difficult situations • Having a solution focused approach and the capacity to work constructively and collaboratively towards problem solving • Being optimistic about the possibility of change and the clients' capacity to change • A calm, non-judgemental and anti-discriminatory approach • The ability to work within a chaotic and sometimes pressured environment • Willingness to work unsociable hours. Early, late (at least twice a week), and occasional weekend duties as part of a team rota. • Knowledge and understanding of safeguarding issues and ability to address them appropriatelyInterview StepsWe keep our interview process simple, so you know exactly what to expect.Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and com
munities bring to our organisation.We are a disability confident employerHestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.Safeguarding StatementHestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
