Job Introduction
An exciting opportunity has arisen for a new position as an Aftersales Advisor to join our MG dealership in Solihull.
This is an exciting opportunity to join the team ahead of our new dealership opening in June / July 2025. MG is one of the fastest growing automotive brands and, with an extensive list of new models lined up for release, the successful candidate will be joining this exciting journey.
The hours of work are 8am to 6pm Monday - Friday, as well as working Saturdays 8.30am to 1pm on a rota basis.
On offer is a basic salary plus monthly bonus, with an OTE of £36,000.
Role and responsibilities
As an Aftersales Advisor, you will work closely with both the customers and our staff to make sure the customers’ needs are met. You’ll also gain the knowledge to accurately look up all the vehicle components that our technicians require to repair them.
Handling all customer requirements for service, parts and vehicle repairs in an efficient and professional manner.
Advising customers of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
Liaising with the workshop to ensure they have the correct parts and that all the information from the customer is accurate for a seamless visit.
Using our online parts catalogues to look up accurate parts and sourcing them when required.
Receiving and dispatching parts in a timely and professional manner.
Working with various online systems to manage customer visits and using them to communicate efficiently with our customers and your internal colleagues.
Assisting and controlling parts stock management.
Working with a team in a busy environment.
About you
The successful candidate will be organised and willing to learn about the customer journey
Strong communication skills.
A well-presented individual with a desire, character and attitude to succeed.
Willingness to learn and listen to instructions.
Ability to build good relationships with your team and other departments.
What we offer
25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs, you can also join our Talent Bank.
