Once fully trained you will be working a hybrid role, 3 days in the office and 2 days from home! Are you detail-oriented, customer-focused, and passionate about getting things right the first time? We're looking for a proactive and organised individual to join our team in a vital support role that bridges the gap between our customers, suppliers, and finance partners.About DFSDid you know a DFS sofa is in one-third of Britain’s homes? Since 1969, we’ve been creating, marketing, and selling sofas that reflect people’s unique styles and tastes. We’ve always led the market, bringing comfort and great design to communities both online and in person.We’re the UK’s leading sofa retail specialist, but here’s the secret to our success - it’s our people. They’re at the heart of what we do, and together, they’re crafting us towards our ambitious future.What you'll be doingResponsibilities / Accountabilities:To ensure prompt and accurate data inputTo liaise effectively with finance companies and suppliersTo provide customers with excellent care/support at all timesAnswering inbound enquiries from customers via telephone or email and provide and accurate response.Running daily reports and reconciling daily banking ensuring all anomalies are followed up to a conclusionChecking and processing returned customer finance agreementsEnsure compliance at all times with internal policies / procedures and regulatory requirementsThe role is for you if...To be organised and be able to work to a dead lineTo be confident and able to communicate with customers over the telephone and emailAttention to detailReliable and trustworthyComputer and keyboard skillsCustomer serviceAdministration skillsCommunication skills
