The Pensions Service are looking for a highly motivated individual who are performance focussed and driven to provide excellent customer service. You must demonstrate a flexible approach to delivering all aspects of pension administration. This should be achieved whilst meeting the legislative requirements and critical deadlines across the Local Government Pension Scheme.Experience of working in a similar environment, where you have shown the ability to be calm under pressure and make timely decisions, would be an advantage. We will provide full and comprehensive training to give you the skills and confidence you need to complete the role. The successful candidates will have excellent attention to detail and be able to communicate effectively through all available channels, to both members and colleagues alike.We are a welcoming team who continually support each other in achieving both personal and departmental goals.Please note, previous applicants need not apply.If you have any queries please contact kelly.edge@westnorthants.gov.ukOur benefitsYou can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.What will you be doing?The Pensions Officer role sits within the Systems and Projects team and is responsible for a range of pension administration tasks, including processing benefit calculations, data input and validation, responding to queries from members, employers, pensioners, and dependants, peer-checking colleagues’ casework, and updating member records with the relevant information. This fast-paced, customer-facing role is critical to ensuring that casework is either resolved immediately at the point of contact or efficiently allocated to the appropriate team.Please see job description for further information about what this role involvesAbout youExperience of working within the LGPS and ideally experience in a similar role would be advantageous. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists.You will be able to pay high attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources.Previous experience using Altair and/or ERP is advantageous.We will provide full and comprehensive training to give you the skills and confidence you need to complete the role.Please see person specification for a full list of essential and desirable criteria.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.West Northants Council, where careers thrive.
