In a NutshellWe pride ourselves on delivering exceptional experiences to our guests, as such we are looking for a Food and Beverage Assistant who is passionate about providing wow experiences through service and the delivery of food and drink. This fantastic opportunity will open your career to the world of outstanding Food and Beverage Service.Package DescriptionAnd now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funThe Food and Beverage Assistant will be responsible for…Ensuring the highest level of service is delivered to all guests and visitorsProactively welcoming and greeting all guests and visitors to the Restaurant and the HotelTo assist in the set up of the restaurant and other outlets before service, ensuring all required items are stocked and readyTo seat guests offering them menus, drinks and providing explanations of the menu when requiredTo deal efficiently and courteously with all guest queriesDeliver a full table service during the time the guest is presentEnsuring the restaurant environment is always maintained and cleaned to a high standard both during and after serviceDelivering consistent, exceptional service in line with the luxury standardsKnowing the restaurant menus thoroughly to be able to offer guidance and make recommendationsThe Ideal CandidateAre you right for us?Our successful Food and Beverage Assistant will have;A professional and proactive approach to guest servicePrevious experience from a similar luxury environmentThe ability to work under pressure and to multi taskGood food and beverage knowledgeHave a passion for all things food and beveragePossess a strong understanding of the high standards that are demanded from a luxury establishmentHave a creative mind with a passion and respect for the provenance of foodRelish the pressure of a busy restaurant and conference and banqueting environmentAbout The CompanyAre we right for you?We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
