We are excited and very pleased to be expanding the Coventry's 0-25 Integrated SEND Team to enable us to further develop and enhance the service provided to the families, schools and young people living in our vibrant, diverse city. The Team is committed to working with families and partners to support and empower children and young people with special educational needs and disabilities (SEND). This service has responsibility for a range of important statutory educational work within Coventry. We are a creative, connected and forward-thinking service. Together with our families and partners in schools, settings, the NHS and third sector, we have driven change that has pushed us to the cutting edge of SEND. This includes embedding co-production across all areas of service delivery.Our passion and commitment was recognised by Ofsted and the Care Quality Commission (CQC) during our last Local Area SEND inspection, they commended our “genuine passion and commitment to get things right for children and young people with SEND and their families”; our respect for the “lived experiences of children and young people with SEND and their parents” and the “strong partnership between school settings and education service providers’.Each and every role within the team is critical as it enables us to offer an excellent and cohesive service to the families and children of Coventry.We are here to deliver the aspirational challenge set to us by young people with SEND and their families: ‘To Lift the Cloud of Limitation and enable them to enjoy an ordinary life’.We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.What is the job role?This office-based admin role is varied and fast paced with conflicting deadlines, you will need to be able to prioritise conflicting workloads effectively and work calmly under pressure. It is a busy and challenging administrative role as you will often be the first point of contact and will need to be able to communicate clearly and transparently with parents/carers, schools and settings, health, social care, other Local Authorities and professionals from a wide range of teams. It is also a very rewarding role as you will be part of a team whose focus is on enabling children and young people with special educational needs to achieve the best long-term outcomes possible.Who are we looking for?To ensure the efficient day-to-day operation of our admin processes we are looking to recruit a highly motivated, person-centred administrator to join our team. The successful candidate will have:-Excellent administrative and customer service skills and the ability to communicate effectively with a broad range of stakeholders including, colleagues, partnership organisations and children/young people, parents and carers (although you will not work directly with children/young people/parents/carers)Experience of working in a fast paced, customer focused environmentGood working knowledge and experience of using IT systems including Microsoft Office packages (Microsoft Word, Outlook, Excel, Teams)Experience of data input and data protection awarenessAbility to multi-task and work under pressureYou will need to be highly literate with at least Level 2 qualifications in English and Maths. Able to communicate with a range or stakeholders including families, children, young people, schools, colleges, health and social care. At all times you will be able to demonstrate a ‘person centred’ approach.If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date: 7/8 May 2025 About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
