A great opportunity has arisen to join us as a Neuro Developmental Service Administrator across the BSW locality. You will provide an excellent customer experience for patients and professionals contacting the ASD and/or ADHD services by telephone, by email and by post, as the first point of contact to HCRG Care Group Neuro developmental Services across the BSW locality. The administrator will support the effective filtering and directing of telephone calls and correspondence for BSW Neuro Developmental service and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team. Package DescriptionAs a Neuro Developmental Service Administrator, you’ll be part of our valued team being the first point of contact to HCRG Care Group Neuro developmental Services across the BSW locality. You will feel valued as a Neuro Developmental Service Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: £23,875.00 with access to our group pensionFree tea and coffee at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning EnterpriseAn open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearMain ResponsibilitiesKey Responsibilities:Screen and triage referrals into Neurodevelopmental Services from various sources, ensuring they meet criteria and are directed appropriately.Prioritise referrals, escalating urgent cases to relevant professionals, and follow protocols to ensure timely patient access.Liaise with referrers to obtain complete and accurate information for high-quality referrals.Accurately record and allocate referrals using client information systems, ensuring confidentiality and accessibility.Provide signposting to HCRG Care Group and other statutory/voluntary services as needed.Maintain data accuracy through regular cleansing and manage clinical appointment bookings via SystmOne, ensuring compliance with waiting time targets.Coordinate appointment communications, including letters and rescheduling, and maintain up-to-date clinic systems and templates.Manage local databases, produce and distribute internal communications, and order routine supplies.Handle incoming/outgoing correspondence and provide administrative support, including minute-taking when required.Work flexibly to cover colleagues and support service continuity, undertaking additional duties as assigned by the line manager.For a full list of responsibilities please see the attached job description The Ideal CandidateEssential QualificationsGood general education to at least GCSE level or equivalent, including Maths and EnglishWork ExperienceAdministrative experience in a busy, customer facing environmentKnowledge and SkillsExcellent customer services skillsAccurate and efficient keyboard skills High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.Ability to work as part of a teamEffective interpersonal and communication skills, both verbal and writtenGood telephone mannerPolite and helpful customer service skillsAbility to work with discretion, sensitivity and maintain confidentialityGood planning and organisational skills and ability to meet deadlinesAbility to prioritise and manage workload in busy environmentDesirableWork ExperiencePrevious health or social care experienceMinute takingKnowledgeUnderstanding of medical terminologyKnowledge of clinical systems or databasesAbout The CompanyWe change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
