Pinnacle Group are looking for an experienced Operations Manager to assist in the delivery our Total FM focused contract with proven ability of delivering Hard and Soft FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team.You will be joining our Total FM team based in Swindon.The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities:Operational Management of Hard and Soft Services delivered either in-house or by Providers –effective management of Providers on site.Manage and develop contributions to Life Cycle planning, implementation and monitoring in consultation with stakeholdersEnsure compliance with all relevant statutory requirements.Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sourcesManage project specific risks including the preparation, implementation, monitoring and review of risk management plans.Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basisBuild professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims.Key requirements:City & Guilds Mechanical Engineering qualificationIOSH Managing Safely qualificationRP or AP CertificationTechnical qualification in FM or building maintenance servicesSignificant experience in both Soft and Hard FMManagement of Supply ChainImplementation of Statutory Compliance PPM tasks.Practical knowledge and management of Statutory compliance requirementsWorking knowledge of SFG20Knowledge and implementation of SSoWs’Understanding and knowledge of CAFM and BMS systemsOur OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansElectric Vehicle Scheme
