We're on the lookout for a Financial Services Coordinator to join our team and help keep everything running smoothly behind the scenes. In this role, you’ll be a key part of our Financial Services operations – helping to manage internal processes, support our colleagues, and ensure we’re always delivering the best outcomes.About DFSIt takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’. DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.Are you ready to make yourself at DFS?What you'll be doingManaging the Financial Services Operations email inbox – responding to internal and third-party queries in a timely, professional and diligent manner (no direct contact with DFS customers).Working closely with our Lender Account Managers and other third parties to resolve in-finance queries efficiently.Collaborating with other teams across the business – including Compliance, Customer Services and Central Processing – to support good customer outcomes and manage business risk.Preparing presentation materials and taking minutes and actions for key meetings, such as quarterly business reviews, internal stakeholder updates and training sessions.Responding to general enquiries from our Retail colleagues, helping them to best serve our customers while maintaining our internal controls and processes.Taking on weekly task manager duties – including working through key control reports and following them through to resolution.The role is for you if...Excellent organisational skills, with the ability to manage multiple priorities effectively.Delivers high-quality work consistently, even in a fast-paced environment.Confident communicator, able to engage professionally with stakeholders at all levels.Comfortable presenting and interpreting information for both internal and external audiences.Meticulous in following processes and accurately recording completed tasks.Able to handle sensitive or complex information with accuracy and timeliness, prioritising effectively.Proactive in identifying and reporting risk areas, with the ability to clearly communicate these to management and compliance teams.DFS BenefitsHybrid working – 3 days in Doncaster, 2 days from home.Generous annual bonus based on business performance and objectives. Growth and Training: Learn new skills and develop your career with us.Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year.Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury’s, ASOS, and IKEA.Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.Pension and Savings: Join our Group Pension and Sharesave schemes.Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.
