Pinnacle Group are looking for an Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears ensuring we maximise income recovery.You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.You will be joining our Housing Team based in Holborn.The Housing team operates a large mixed portfolio of new and existing Affordable Homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.This is a 4 day office based role with 1 day working from home.Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities:Contact leaseholders to recover outstanding charges using all available methods, letter, emails, telephone, and text messages as necessary.Raise late payment charges; agree and monitor repayment plans.To provide aging debt reports for the Income Manage.Referring accounts to solicitors and liaising with them to obtain settlement of outstanding arrears balances.To take ownership of any customer complaints or queries, liaise with the leasehold team to resolve them and provide timely feedback to the customer.To attend quarterly AOD meetings with the property Manager and client accountant.Key requirements:Knowledge of welfare benefits, housing benefit, Universal Credit, income and debt recoveryExperience in complaint handling, debt recovery or customer service dealing with high volume of calls.Strong communication skills.Strong numerical and reporting skills.Proficient in MS office applications (Word, Excel, Outlook)Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Car/Car AllowanceElectric Vehicle Scheme
