Join our dedicated team at The Essex Child and Family Wellbeing Service as an Administrator, where you'll provide essential support to the Healthy Family Team. In this role, you'll be the first point of contact for the public, handling correspondence efficiently and ensuring accurate data entry on the Systm1 database. Working as part of a single point of contact team, you'll contribute to a wider multi-disciplinary service, helping to deliver high-quality care to families across Essex. If you're organised, proactive, and passionate about making a difference, we’d love to hear from you!This is a part time position working 30 hours across the week at our Meadows Family Hub, Harlow location.Package DescriptionAs a Healthy Family Team Administrator, you’ll be part of our valued team at our Meadows Family Hub, Harlow. You will feel valued as a Healthy Family Team Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: Salary of £23,875 (pro rata to hours worked) with group pensionFree tea and coffee at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission Main ResponsibilitiesGenerate SystmOne reports and complete administrative tasks using Microsoft Office.Provide flexible administrative support across Essex as needed.Maintain accurate electronic records, ensuring safe data management.Communicate professionally with clients, staff, and external agencies, handling sensitive inquiries.Process safeguarding reports and allocate assessment requests to practitioners.Manage colleague ledgers, schedule visits, and oversee duty rotas.Ensure data integrity for KPI/outcome reporting, including record maintenance and updates.Support and train teams on IT systems, including SystmOne, printers, and Wi-Fi access.Accurately record and prioritize sensitive messages for appropriate action.Collate and submit monthly and quarterly reports for performance monitoring.Provide site coverage across the quadrant as required.Monitor service communication via telephone, email, and social media.Please see the attached job description for a full list of job responsibilities.The Ideal CandidateStrong numeracy, literacy, and IT skills, including Microsoft Word, Outlook, and ExcelExcellent organisational, interpersonal, and communication skills with a professional telephone mannerHigh accuracy and attention to detail, with the ability to prioritise workload and manage time effectivelyExperience in office administration, handling confidential information, and using Microsoft Office applicationsKnowledge of diary management, NHS procedures, Health & Safety, and Information GovernanceAdaptable, reliable, and able to work independently using initiativeAbility to multi-task and support colleaguesFull UK driving licence (for mobility across sites)Experience using SystmOne or holding an ECDL (or equivalent qualification) would be desirable.About The CompanyWe change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
