Are you ready to take your career to the next level? Do you thrive on delivering exceptional customer experiences? Are you passionate about building relationships and driving improvements? We are currently looking for a Customer Service Relationship Manager to join our busy team in Knutsford!
As a Customer Service Relationship Manager, you will be the key liaison between our esteemed customers and Glory. Your role will involve managing service-related communications, delivering monthly information packs, and providing updates for our managed customers. In a dynamic team setting, you will work closely with the Sales and Service teams, fostering an exceptional customer experience. By advocating for our business strategy and driving improvement initiatives, you will play a pivotal role in enhancing customer satisfaction and loyalty.
Hours of Work: Full-time, with on-site attendance at least three days per week.
Customer Service Relationship Manager Requirements:
* Extensive experience working in customer service, call centre, or technical helpdesk environment.
* A good level of education with a business qualification being desirable.
* Clean driving licence and willingness to travel to customers as required.
* Flexibility for occasional "Out of Hours" escalation rota.
* Strong analytical, problem-solving, and data manipulation skills.
Customer Service Relationship Manager Benefits:
* Salary: Competitive, with a range of attractive benefits including:
* 25 days' holiday a year plus bank holidays, with the opportunity to buy up to five additional days.
* Car allowance provided.
* Competitive company pension scheme.
* Ongoing training and development opportunities.
* Comprehensive private medical and dental insurance for all employees.
Meet the Organisation: Who We Are and What We Do
At Glory, we are global leaders in customer experience automation, with over 100 years of trusted service. Our innovative culture and commitment to excellence drive us to provide unparalleled solutions for retailers, restaurants, and financial institutions. As an Investor in People Gold award-winning company, we pride ourselves on fostering a vibrant workplace that empowers our team to make a global impact through transformative technology.
If you think you are suitable for this Customer Service Relationship Manager role, please apply now and join us in innovating the future of business transformation!
