We are looking for an experienced Engineering Delivery Manager to join our IT department in a newly established position. Your role will involve overseeing the delivery and improvement of technical engineering projects and continuous improvement services, focusing on online platforms, digital solutions, and middleware. Working within a functionally aligned squad, you will collaborate with Product Owners, digital operations teams, and key stakeholders to ensure a reliable and high-quality experience for both internal users and customers. To be successful in this roe you will need a strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networkingSmart working principles that blend onsite work at our support center in Wakefield (2-3 days a week) with working from home. Compliance & GovernanceEnsure compliance with all relevant policies and governance standardsCollaboration with cybersecurity team to ensure compliance with relevant policy standardsIncident & Request ManagementCollaborate on P1 and P2 issuesDefine/manage infrastructure for performance and budgetsPlan capacity for current and future needsProblem & Change AlignmentSupport changes and sprint commitmentsRefine ticket requirements and provide insightsCoordinate environments and release managementContinuous ImprovementManage licenses and contract renewalsSet up new accounts/licenses and conduct testingCollaboration & Stakeholder EngagementSupport changes through IT forums and manage vendorsOversee technology selection and contractsAttend sprint ceremoniesAsset & Configuration DataManage IT budgets and invoicesOptimize budget for current services and growthCompliance & GovernanceEnsure policy complianceCollaborate with cybersecurity Strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networkingProficiency in incident management, service delivery, and continuous improvement methodologiesStrong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levelsBudget management and financial planning skillsKnowledge of compliance and governance standards in ITExperience:Proven experience in managing digital technology services, with a focus on service delivery and improvementExperience in incident and request management, including handling P1 and P2 issuesDemonstrated experience in capacity planning and infrastructure optimizationExperience in vendor management and contract negotiationPrevious experience in a leadership or managerial role within an IT or digital technology environment
