The Front of House administration team are the first point of contact for service users within all Leeds Community Healthcare (LCH) buildings across Leeds.We provide a range of services, support and always aim to deliver a professional, efficient customer focused support to all.Our purpose is to provide a high quality, front-of-house reception service to our patients, staff and visitors. We do this by working in partnership with other organisations and groups, involving and developing our staff, and using our resources wisely to continually improve our servicesThe administrator role supports the provision of efficient and effective administrative services to the organisation to meet identified business needs.This role is often the first point of contact into a service and may involve a range of tasks including providing a reception service, meeting and greeting visitors to the building and undertaking a range of administrative services e.g. dealing with post and parcels, replenishing/ordering stock, record keeping, referral management, booking appointments, signposting appropriately.This job description is not exhaustive and may change as the post or the needs of the service develop. Such changes will be subject to consultation between the post holder and their assignment manager and, if necessary, further job matching or evaluation.The duties of an administrator will include:Referral managementPatient waiting listsMeet / Greet / Signposting of service users and visitors to our buildingsAppointment / Diary / Rota / Clinic managementPatient information systemsProcurement and stock managementMeetings and room booking managementReception / Telephony supportBuilding maintenance reportingDaily, weekly and monthly tasksReporting to the Administration Services CoordinatorWorking hours: Monday-Friday between the hours of 08:00-18:00The successful candidate will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality, to ensure that services are delivered with customer focus.This vacancy is a fixed term vacancy for 12 months.For more Information about this job, please contact -Rebecca Hawksworthrebeccahawksworth@nhs.net07759720337Working for Leeds community Healthcare NHS TrustWho are we?Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.Perks of the jobOur benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.Right to WorkThis role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
