Job Title: Key Account Credit ControllerContract - Fixed Term Contract - Upto 12 monthsLocation: Head OfficeSalary: Competitive salary and excellent benefit packageHours: Monday to Friday 09.00 - 17.15 Role Purpose:As a Key Account Credit Controller, you will be responsible for the collection and allocation of payments in a timely manner. You will play a crucial role in maintaining healthy cash flow and ensuring prompt payment and query resolution with our key account customers and suppliers.Key Responsibilities:Customer & Supplier Engagement: Proactively contact key account customers and suppliers to ensure prompt payment and resolve any queries.Reporting: Create bespoke reports tailored to key accounts.Query Resolution: Handle customer queries and liaise with customer services for efficient resolution.Account Reviews: Meet with key account customers weekly to review account status.Supplier Meetings: Attend monthly meetings with DTP/DTH suppliers.Debt Collection: Collect outstanding monies promptly to prevent bad debt.Receipt Allocation: Allocate all receipts in a timely manner.Risk Management: Work with the risk team to manage overdue debts.Innovation: Develop and implement new ideas to improve processes and plan workloads effectively.Skills and Qualifications:Essential:Specific credit controller knowledge from a professional qualification (CICM) or at least 5 years of credit control experience.Experience in dealing with specific customer requirements, including ad hoc and bespoke reports.Advanced Excel skills.Strong communication skills for working with internal and external teams.Desirable:CICM qualification.Key Behaviours:Demonstrate the Phoenix BASE behaviours relevant to the role, including proactive problem-solving, effective communication, and a customer-focused approach.Why Join Us?Innovative Environment: Be part of a forward-thinking company that values new ideas and continuous improvement.Professional Growth: Opportunities for professional development and career progression.Collaborative Culture: Work with a supportive and dynamic team dedicated to achieving excellence.
