In a NutshellAs a Weddings and Events Co-ordinator, you will be responsible for planning this special day for the happy couple. This exciting role would include responding to initial enquiries, arranging and managing show rounds, sending out quotes, completing final details and handing over all details of the big day to the operational teams. You should have a strong eye for detail along with a high level of organisational skills in order to be successful in this role. Package DescriptionAnd now for the good stuffHospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funOur successful Weddings and Events Co-ordinator will be responsible for:Provide an outstanding customer experience for our guests.Looking after weddings and private dining experiencesSupport the events manager as and when required.Ensuring the administration of weddings is maintained to a high standardLiaising with the sales manager in all aspects of contract negotiation outside of agreed limitsAdministering and maintaining Delphi contact management sales tool and SMS and provide required reporting on sales activity.Ensuring that targets set by Sales Manager are achieved for the entire wedding team/special events team.Achieving targets and commission as per the commission documentAccurately inputting bedroom reservations for Group bookings into SMSContinual communication with all departments within the hotel in an accurate mannerProducing accurate function sheets on time maintaining 100% attention to detailCollating all relevant information and assist clients in all event planning stages to ensure events are effectively managed on propertyPreparing and executing show rounds to clients and selling the hotel to the best of its potentialAttending meetings within the hotel as required and represent the sales and wedding departmentCoordinating all clients’ needs prior to arrival at the hotelUpdate all online channel and social media platformLiaise with the group marketing team to update website contentThe Ideal CandidateAre you right for us?Our successful Weddings and Events Co-ordinator will;Be confident with a positive approach to workPossess outstanding guest liaison skills and be able to forge strong and professional working relationships with new peopleHave excellent administration skills with high attention to detail and accuracy.Have ability to work well under pressure with a professional mannerBe able to demonstrate computer literacy (including Microsoft applications)Proven high levels of written and spoken EnglishBe able to demonstrate organisational skills, interpersonal communication, team player and able to work on own initiativeHave a comprehensive working understanding of Delphi (training on system will be delivered by company so not essential prior to starting)Relevant hotel/hospitality experience is a benefit however not essentialExperience from within a sales environment is a benefit however not essentialImmaculate personal presentationPrevious experience of running weddings and eventsExperience of hosting and putting together wedding shows/ fairsAbout The CompanyAre we right for you?We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.
