In a NutshellTo manage the day to day operation of the Conference and Banqueting team, thereby ensuring a flawless service for our guests. To optimise opportunities to hit and exceed budgeted targets. To manage and lead the C&B team in all areas including service, staffing, product offering, beverage inventory and revenue. To work as part of a team and to constantly evaluate, train and improve the experience our guests receive.Package DescriptionAnd now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do and lots of funTo ensure that expectations are exceeded at all times in all areas of C&B.To manage the C&B team in delivering exceptional standards in the C&B areas.Manage from the front by running and overseeing events. Remaining hands-on within this busy C&B operation.Meet & greet organisers in a polite professional manner, using name and title as appropriate at every opportunity.To ensure that all events are run to our agreed standards.Work closely with the Executive Chef over client catering requirements to ensure consistently high standards.To ensure that all meeting rooms are serviced and set up ready to the client’s specification.Ensure you understand menu and wines being served and you are up to date with your knowledge about audio-visual operation.To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. The Ideal CandidateAre you right for us?To work as part of a team and to constantly evaluate, train and improve the experience of our guests.Team management to include, employee relations, absence management, training and development and employee engagement.To support the welfare and motivation of the C&B team.To support SOP’s for your area that can form a training manual for new recruits.Manage C&B rota and organise banqueting staff as required.Establish and maintain effective employee relations across departments.Work with Human Resources to effectively resource the best talent for the business.Attend regular team meetings ensuring a strong and clear flow of communication at all times.About The CompanyAre we right for you?We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
