Job Title Senior Insight ManagerResponsible to Head of Pricing & Consumer InsightLocation ParklandsTenure Permanent____________________________________________________________________________________This job specification is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.____________________________________________________________________________________Key AccountabilitiesOverviewThe Business Intelligence team has been established to help colleagues and clients make data as accessible and actionable as possible. Aligned to a strategic contract in the Instore business, this role will drive data-led decision-making in all areas of the contract and is a client facing role. The ideal candidate will leverage analytical tools and methodologies to support business operations, with Power BI and SQL experience gained in a retail or hospitality setting. Importantly, the Senior Insight Manager must be adept at translating data into action across performance (at a product, channel, store and contract level) and customer satisfaction. Elements of performance will include pricing, ranging, availability, waste management and pricing.Responsibilities:•Deliver Actionable Insights – Produce clear, evidence-based recommendations to improve pricing, promotions, range, financial performance, and operational efficiency. This may be through an analysis delivered through a one-off presentation informing Q-commerce strategy or by producing tools for managers to make better day-to-day decisions on ranging or waste.•Pricing – Develop pricing models using both benchmarking and value-led pricing methodologies in multiple channel formats (in store and Q-commerce), seeing pricing modes through from analysis through to stakeholder buy in and actioning within the POS solution.•Customer & Market Research – Design and oversee research projects, including third-party surveys (e.g., YouGov), to capture consumer sentiment and operational performance in order to inform pricing, ranging and promotional activity, differentiated across channels (core and Q-commerce).•Range Performance Analysis – Use data to evaluate and optimize range and promotions, as well as other revenue-generating strategies. Responsibility starts at analysis and ends at actioning in partnership with marketing colleagues following stakeholder buy in.•Operational Efficiency Insights – Identify opportunities to improve product availability and labor optimization and actioning these with support from optimization and procurement teams.•Customer Experience & Satisfaction – Analyse survey and in-store consumer satisfaction data to drive improvements in service and experience.•Client Review Participation – Support client review processes with data-driven insights and recommendations.•KPI Development – Build and agree KPIs for reporting.•Reporting – Develop and maintain regular reporting for both internal and external audiences, including concerning product, channel and location.Key StakeholdersThe Insight Manager is expected to integrate with key stakeholders on the contract team, including the Business Director, Marketing Manager, Finance Manager and Operational Leads as well as key roles within the client business. Outside the contract, the Insight Manager is expected to work closely with E15 data professionals across pricing, optimization, data science and data engineering functions as well as wider procurement, finance, digital, technology and people functions.Requirements:•Bachelor\'s degree in a relevant field.•Strong stakeholder management skills.•Excellent commercial acumen, refined in a relevant retail or hospitality setting. Experience of Q-commerce is an advantage.•Strong analytical skills and experience with a variety of data analysis tools, ideally including Python.•Effective communicator, with proven experience of translating complex concepts into real world actions.•Advanced Microsoft Excel and expert user of Power BI. Experience of Quicksight is a plus•Comfortable with SQL for querying.•Basic understanding of APIs and data extraction methods is beneficial.We’re proud to attract the industry’s top talent because we invest in our people, recognize great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers. Come join this high-profile team and make a real difference to colleagues, clients and consumers.We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:• Exclusive travel discounts with TUI, Expedia, Booking.com and many more• Save money on food shops with discounts on Tesco, Sainsbury\'s, Morrisons etc• Up to 44% off cinema tickets to enjoy your favourite blockbuster• Regular emails filled with the best discounts and savings available• Receive Wow Points every time you spend and use them on a wide range of brands• Un-wind with us with free wellness, mindfulness and exercise classes• You can share all discounts and offers with your friends and families• Contributory pension scheme• Grow your career with our Career Pathways and MyLearning programmes
