Assistant General Manager - Lasdun | National Theatre London£48,000 per annum (£40k Basic + £8k TRONC)A timeless British brasserie in an iconic landmark building, Lasdun seamlessly matches the high standards of the National Theatre itself. The restaurant focuses on the very best produce Britain has to offer—shellfish from Devon, Cornwall, and the north coast of Scotland; beef and lamb from the Lake District; and vegetables and salads from small organic farms in and around Kent. The bar features a list of traditional cocktails alongside an extensive wine selection, moving between classic varietals and natural wine styles.Purpose Reporting into the General Manager, the Assistant General Manager (AGM) is responsible for the day-to-day operations of the restaurant, with a particular focus on customer service and service culture. The AGM will assist in managerial duties, ensuring the team is equipped with the necessary knowledge and tools to deliver world-class hospitality. This individual will have a natural flair for exceptional service, thrive in a high-volume restaurant, and be confident in delivering premium dining experiences.Responsibilities Product & Service Excellence: Ensure seamless operations, uphold sustainability and environmental objectives, maintain brand standards, and drive product quality and consistency.Team Leadership & Development: Manage & develop a strong team, ensure effective processes are followed, and create a culture that attracts top talent.Health & Safety Compliance: Embed a safety culture, ensure food safety and allergen protocols, resolve food illness complaints, and maintain compliance documentation.Operational Excellence: Drive covers to boost sales while maintaining high service standards, manage overhead costs, and implement reporting controls for wastage and discounts.Training & Feedback: Monitor ongoing training and conduct briefings, maintain high standards of customer service, and foster a culture of constructive feedback.Collaboration & Partnerships: Build strategic partnerships, exceed client expectations, and work closely with stakeholders to achieve business growth.About You:Leadership: Confident, mature, and poised, with excellent stakeholder management and interpersonal skills.People-Focused: Engages the team with the vision, values, and strategic direction of the business while coaching, mentoring, and developing individuals.Dynamic & Driven: A people-first professional with a proven ability to lead, motivate, and inspire teams to achieve both exceptional guest experiences and commercial success.Change Embracer: Innovates and leads discussions on improvements, engaging stakeholders and empowering teams to adapt and grow.Flexible & Agile: Balances structure, resilience, and problem-solving skills with the ability to adapt quickly and act decisively.Project Management & Logistics: Experienced in planning and executing projects or complex logistics within time and budget parameters.Confident & Knowledgeable: In-depth understanding of menus, produce, and operational procedures, with the ability to handle high-volume service effortlessly.Curious & Growth-Oriented: Passionate about new ideas, personal development, and continuous learning.BenefitsHealthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market)VIP last-minute O2 show tickets (subject to availability)Discounted onsite parking (£4/day)About UsLevy UK & Ireland, a vibrant and exciting division of Compass Group, specializes in creating legendary food, drink, and hospitality experiences at world-class venues. In the UK, Levy partners with renowned locations such as Wimbledon, Twickenham, Tottenham Hotspur, and ExCel London, focusing on sustainability, wellbeing, and diversity. Known for its culinary excellence, Levy champions sustainably sourced ingredients and exceptional service, aligning with its mission to "do the right thing" for people and the planet. As proud partners of the British Paralympic Association, we ensure all team members are paid at least the Real Living Wage or London Living Wage and collaborate with innovative brands to deliver best-in-class experiences.At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
