An exciting opportunity has arisen for a Connections Strategy Reform Manager within the Connections team.The Connections Reform Manager is responsible for supporting connections reform on behalf of National Grid’s distribution business (NGED), enabling the development and delivery of an ambitious future connections strategy. This will enable our customers to connect when and where they wish, and NGED to maximise its market opportunities.Success in the role will see an improvement in the connections pipeline (‘the queue’), and an increase in customer experience performance measures. It will also grow our sector leadership, influence and reputation, and our colleagues’ experience. NGED has an ambition to continue to be a leading, influential voice in industry on Connections Reform. The role holder will play an important role in ensuring that NGED is set up to deliver on that ambition, supporting all aspects of shaping policy, designing processes and implementing changes to drive the reform required.The successful candidate will have the opportunity to make a significant impact across NGED, National Grid and the sector. You will be passionate about customer excellence, ambitious to play a key role in the UK’s shift to net zero carbon and skilled in stakeholder management.The location of the role can be agreed with the successful candidate within the Midlands and South West areas. As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business needAbout UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.Main ResponsibilitiesPrimary responsibilities will include:Supporting the development and implementation of a strategic plan for NGED connection reform and future strategyDeveloping papers or presentations to regulators, policymakers and stakeholders to support NGED’s chosen positionEngaging with external stakeholders including ENA’s connections sub-groups, Ofgem, DESNZIdentifying and prioritising reform and future opportunities for connectionsDelivering insight on reform and the future of connections, including customer insight, market developments, technological advancements, and trends in the energy distribution.The Ideal CandidateThe role holder will have a strong aptitude for detailed work on complex energy regulatory and policy matters, ideally with experience of working with related regulatory bodies in the energy sector. Strong communication skills, both written and verbal, with proven expertise in writing and explaining complex policy topics to a wide variety of non-policy audiences, including experience and comfort with public speaking is required. They will have a proven record of successful collaboration with industry groups, government, regulators and other stakeholders.You will need to be passionate about customer excellence and ambitious to play a key role in the UK’s shift to net zero carbon. They will be committed to reforming the customer connections experience, engaging and enabling colleagues, and influencing stakeholders and the Regulator so we become a market leader. This requires skills in stakeholder engagement, influencing and networks across different audiences.A full driver’s licence is required.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we’re committed to building a diverse, inclusive and authentic workplace for everyone.So if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:Annual performance related bonus28 days Annual Leave plus 8 Bank HolidaysCompetitive contributory pension scheme (we double match your contributions up to a maximum of 12%)Annual Share Save planContributory healthcare for you and your familySupport via our Employee Assistance Programme, including musculoskeletal and physiotherapy servicesFree on-site parking at all our main sitesThings you need to knowAs an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.ukRecruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
