Reporting into the Street Works Policy Manager and showcasing your in-depth knowledge of the streets works legislation, you will act as a focal point for guidance for the team.You will maintain the highest levels of professionalism and customer service and be flexible and willing to ensure the team provide the services needed to support the operational business.As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working will be considered once your initial training is complete and subject to business need.The role will have an element of travel to other sites for meetings and therefore a driving licence is needed. Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.Main ResponsibilitiesDay to day management of the Street Works team to ensure all their main duties and responsibilities are observed providing a professional administration support service to the operational business.Under the direction and guidance of the Street Works Policy Manager manage the quality and productivity of the Street Works team; setting targets, monitoring own and team’s performance with regular performance reviews; ensuring high standards of work and developing and coaching staff as needed.Manage the team with regard sickness, hybrid working and annual leave requests to ensure smooth running of the team.Ensure all street works charges are recorded, processed and recharged promptly by the team.Provide expert guidance on street works matters within the team, the wider business and externally as required.Work with the Street Works Policy Manager and with the other Street Works Team Leaders to continually improve working methods and processes, including system or legislative changes.Provide timely and accurate reporting around the street works performance of the operational business and contractors.Represent the street works team at internal meetings, either virtually or in person, across the businessRepresent the business at external meetings and events with Highway Authorities and other stakeholders, either virtually or in person.Working with the Street Works Policy Manager, prepare and deliver training and briefings to the Street Works team and the operational business, either virtually or in personAssist, where needed, in more complex work activities and play an active part in ensuring queries are resolved quickly and professionally.Providing cover for the Street Works Policy Manager when required.Be prepared to travel to internal and external venues to meet with stakeholders as required.The Ideal CandidateThe ideal candidate for this role will have experience of working within the Street Works environment and have an in-depth knowledge of street works legislation and systems relevant to geographical location within England/Wales. Managerial experience will be beneficial.You’ll also:Be an excellent communicator with the ability to build the trust of key stakeholdersHave a good understanding of how a diverse workforce will contribute to the future success of the business. Show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency.Be able to prioritise and organise your own busy workload, plan ahead with a proactive "can do" attitude, whilst showcasing excellent attention to detail.Have a good general knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, Outlook.Take responsibility for our own learning and development and for reaching your potential.Be ambitious and strive to be even better.National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:26 days paid leave plus 8 bank holidays, up to 28 days with continuous serviceCompetitive contributory pension scheme (we double match your contributions up to a maximum of 12%)Annual Share Save planContributory private healthcare scheme for you and your familySupport via our Employee Assistance Programme, including musculoskeletal and physiotherapy servicesFree on-site parking at all our main sitesThings you need to knowAs an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.ukRecruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
