Join our dynamic and friendly Outpatients team, where no two days are the same! We’re looking for a proactive and confident team player to be the welcoming face at our reception desk—checking in patients, handling phone enquiries, and scheduling appointments with efficiency and care. This role requires excellent multitasking skills, the ability to think on your feet, and a passion for delivering exceptional patient service. If you thrive in a fast-paced environment and take pride in keeping things running smoothly, we’d love to hear from you!Package DescriptionAs an Administrator for our Outpatients Service, you’ll be part of our valued team.You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: £22,369.35 pro rata with group pensionFree tea, coffee and milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning EnterpriseAn open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission Main ResponsibilitiesThis list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: To provide comprehensive, confidential and effective administration and reception support to the servicePlans and manages own workload on a daily basis with other members of the teamActs as the first point of contact for patients, checking in patients on the Electronic Patient Record System and is responsible for managing telephone calls, dealing with all enquiries, maintaining detailed messages and escalating to nursing staff.Booking followup appointments for patients To regularly check the email inbox and deal with updates regarding clinic closures and ad hoc clinicsDisplays courteous, efficient and respectful communication between patients, other stafff and all visiting Clinicians and their teams.Actively engage in team meetings and share information within the team to promote good communication and updating colleagues with changes within the department.To respect confidentiality for any work undertaken and have the ability to use own initiative and work with minimum supervision to deadlines whilst maintaining a flexible approach.Adhere to patient confidentiality and Information Governance requirements at all times Please see the job description attached for further details.The Ideal CandidateWe’re looking for someone with 5 GCSEs (A-C) including Maths and English, or equivalent, who brings strong grammar, numeracy, and keyboard skills. Excellent communication and organisational abilities are essential, along with a proactive, customer-focused attitude. Experience in a hospital setting and familiarity with ECDL or equivalent is ideal, and an administrative qualification at NVQ Level 2/RSA 2 would be desirable. About The CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
