Exciting careers.At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Soft Services Lead to join our team at AZ Macclesfield SK10 2NA, where you will play a key role in driving excellence, innovation, and service delivery across multiple soft service disciplines. About the RoleEnsuring compliance with industry regulations, company policies, and quality assurance programsDriving innovation in service delivery while minimizing disruptions to business operations.Support the quality and integrity of service delivery whilst being fully compliant with the Pharma industry and Client processes including those of a GxP natureDevelop and maintain long-term client relationships, implementing business strategies aligned with client needs and driving service innovation.Act as a key interface between the AZ organization and Sodexo operational teams, ensuring seamless service delivery.Oversee the development and execution of service level agreements (SLAs), KPIs, and contractual obligations, while mitigating risks.Foster continuous improvement in systems, processes, and team development, contributing to the growth and profitability of the business.What We’re Looking ForLead and motivate a diverse team across catering, soft services, and workplace management, fostering engagement and empowerment.Build and maintain strong, trusted client relationships while delivering outstanding service and ensuring financial performance.Drive a culture of safety, quality, and compliance across all operations, maintaining a zero-accident mindset.Manage large budgets and workforce efficiently, with proven expertise in multi-site and multi-service operations.Demonstrate excellent communication skills, P&L management, and extensive experience in the FM industry, with a focus on customer service excellence.What We OfferA competitive salaryA prestigious business locationApprenticeships and professional growthCareer opportunities from international market leaderA supportive and inclusive work environmentA benefits package, including: Support platforms, Sodexo Discounts Scheme, Mercer Aspire Pension Plan, Bike to Work SchemeWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a 24hr virtual GP ServiceThe Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).Save for your future by becoming a member of the Mercer Aspire Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Ready to be part of something greater? Apply today and start your journey with Sodexo!Friendly customers. Vibrant communities. Exciting careers.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applicationsPackage DescriptionSoft Services LeadMonday - Friday Full-time role Competitive salary between 60k - 65k UK&I bonus scheme,Opportunities for growth,Supportive team, and strong workplace values. About The CompanyAbout SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.
