Healthy outcomes start with positive patient experiences.Are you passionate about making a difference to patient experience? Sodexo Health and Care is seeking a Patient Experience Ambassador to act as a vital link between our service teams, clinical staff, and patients. This role is crucial in capturing patient feedback, identifying service improvement opportunities, and ensuring continuous enhancement of our soft service provisions, including patient dining, cleaning, and portering.This position requires flexibility and the ability to travel between Colchester Hospital, Ipswich Hospital, and various community sites. The successful candidate will need to manage their time effectively to ensure a consistent presence across all locations, addressing patient needs and liaising with multiple teams.You will play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. You will have responsibility for ensuring that a patient’s experience of the services we provide is as positive as can be, increasing engagement with patients and clinical staff.This is an exciting brand-new role which you can really make your own! It would suit someone with a healthcare background and excellent communication skills; you must have the confidence and skills to liaise on wards with patients and clinical staff at all levels.This is a great opportunity to join a world leading food and facilities management company which can offer unrivalled opportunities for career progression. At Sodexo, we believe in enhancing the quality of life for our patients, clients, and employees. As a Patient Experience Ambassador, you will play a key role in shaping patient satisfaction and ensuring the highest standards of service delivery. If you have a passion for making a positive impact in a healthcare setting, we would love to hear from you!Join us and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.Main ResponsibilitiesWhat you'll do:Engage with patients, visitors, and clinical teams to collect feedback on their experience of our services.Identify areas for improvement and collaborate with service leads to implement solutions.Utilize digital platforms to record and analyse feedback data, producing reports on trends and recommendations.Maintain confidentiality and handle patient interactions with empathy and professionalism.Work closely with operational teams, Business Directors, and Trust representatives to align service improvements with stakeholder expectations.Contribute to enhancing hospital service ratings, such as CQC assessments and Hospital PLACE scores.Promote a positive Sodexo image, acting as the ‘voice of the patient’ within the organization.For a full list of responsibilities please view the attached job descriptionThe Ideal CandidateWhat you bringPassion for customer care with strong communication skills, empathy, listening and ability to work collaboratively.Ability to communicate effectively at all levels but in particular with patients, visitors, colleagues and clientsAbility to analyse data and produce actions for delivering continuous improvementExperience of working within a complex service environment with a diverse workforceComputer literate in Microsoft Excel, Teams, Outlook and WordWhat we offer£34,000pa + excellent benefitsWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:Great sites to work onFlexible benefits fund of £1,300 to utilise across an array of benefits.Competitive compensationAccess to ongoing training and development programsCountless opportunities to grow within the company.We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!Ready to be part of something greater? Apply today!We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
**Keywords**
Patient Experience, healthcare, nhs, Feedback, Improvement, Engagement, Communication
Data Analysis, Collaboration, Service Quality, health and care
