Exciting careers.At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Deputy General Service Manager to join our team and play a key role in driving excellence and innovation in About the RoleAct as a point of contact for service managersProvide security services to site ensuring all statutory compliances are met and adhered to.Ensure operation of security role on site adheres to all mandatory and client KPI requirements.Address any and all security concerns on site in line with client and company expectations and in accordance with training and written assignment instructions.Ensure the safety of all customers on site, including the provision of first aid if required.To work as part of a team ensuring high standards service delivery, customer satisfaction and contract retention.Support driving Service excellence throughout the onsite teams.Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.Support in the management to undertake appropriate training, and staff development.To initiate food safety, H&S policies, processes, and procedures and ensure that all staff reporting to the function understand these, are trained in them, and apply these procedures at all times.To comply with Sodexo procedures, Health and safety and all legislative requirements.Adhere to the site compliance and Audit process and proceduresCheck with teams daily that all work is being carried out satisfactorily and in accordance with work schedules and to the standards required.Manage the site security team in line with Sodexo and site procedures.Work with cleaning manager ensuring the operational aspects of the service is adequately covered.Report all accidents and near misses as per company policyTo support in the control of the financial performance of the unit and to maintain costs within pre-budgeted targets. To regularly review pricing structure and implement adjustments to ensure margins are maintained.Ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with Sodexo policy.To ensure all current legislative requirements are met and appropriate systems are in placeTo ensure all necessary steps are taken to ensure the security of accommodation, equipment, stock and monies within area of authorityTo recruit appropriate staff as required and ensure that contracts offered, and deployment of staff meets operational needs. The post holder also ensures that all staff receives an appropriate induction and is responsible for all elements of their training including coachingTo ensure that proper care is exercised in handling, operating, safeguarding and maintaining equipment and appliances under the control of the catering services and maintain inventory recordsEnsure all compliance on cash and stock handling are adhered too in line with Sodexo policies and proceduresWhat We’re Looking ForPrevious customer facing experienceKnowledge and experience of Facility management / Security / Catering and CleaningExperienced in leading company initiatives and change management processes Experience in identifying and selling new business Excellent client relationship management Experience working in a regulatory & compliant environmentGood knowledge of Microsoft Office and associated programmeWhat We OfferA competitive salary and benefits package.Opportunities for professional growth and development.A supportive and inclusive work environment.The chance to make a difference in [specific impact area, e.g., client satisfaction, sustainability, or operational excellence].What we offer:Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a 24hr virtual GP ServiceThe Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).Save for your future by becoming a member of the Mercer Aspire Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Ready to be part of something greater? Apply today and start your journey with Sodexo!Friendly customers. Vibrant communities. Exciting careers.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applicationsPackage DescriptionDeputy General Service ManagerMonday - Friday40 hours per weekCompetitive Salary with Excellent Benefits About The CompanyAbout SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.
