Utilities Manager
Contract: Full-time, Permanent (38.75 hours per week)
Location: Birmingham, West Midlands
Hybrid - a mixture of office and home working with some regional travel across our UK sites.
Salary: £35,000 - £40,000 per annum (£4,000 Annual Car Allowance)
Dignity is one of the UK’s leading providers of funeral services, dedicated to providing exceptional care and support to families during difficult times.
We are committed to sustainability, efficiency, and innovation in managing our estate. As part of this commitment, we are looking for a Utilities Manager to oversee the efficient management of our energy and utilities portfolio across our extensive network of funeral homes and crematoria.
The Role
As Utilities Manager, you will be responsible for managing supplier relationships, ensuring accurate billing, and optimising energy efficiency across the business. You will lead supplier relationship management (SRM) meetings, oversee smart meter rollouts, and develop a utilities strategy aligned with our carbon reduction initiatives and ESG reporting requirements (ESOS, SECR).
Key Responsibilities
Manage and oversee utilities suppliers, ensuring billing accuracy and resolving queries efficiently.
Implement and lead SRM meetings with suppliers, ensuring transparency and efficiency in service delivery.
Develop standard operating models for utilities data, including smart meters, property voids, branch closures/openings, and new projects.
Lead on ESG reporting, ensuring compliance with ESOS and SECR, in collaboration with the Dignity Finance teams.
Monitor and manage the rollout of smart meters across the Dignity estate, ensuring ongoing performance and cost-effectiveness.
Ensure compliance with Health & Safety legislation, industry standards, and best practices in utilities management.
Build and maintain strong relationships with internal teams, suppliers, and subcontractors.
Assist with utilities tendering and hedging to secure cost-effective contracts.
Manage the budget for both projects and business-as-usual activities, identifying risks and cost-saving opportunities.
Conduct site visits to oversee inspection, meter readings, and remedial works as required.
What We’re Looking For
Experience in utilities, energy management, or facilities management, ideally within a multi-site environment.
Understanding of utilities procurement, supplier management, and billing processes.
Knowledge of ESG reporting, SECR, and ESOS compliance is desirable.
Experience in smart meter rollouts and energy efficiency initiatives.
Strong stakeholder management and communication skills.
Analytical mindset with the ability to interpret data, manage budgets, and identify efficiencies.
Understanding of relevant standards, Codes of Practice, and Health & Safety legislation.
What we provide to you…
Annual salary of £35,000 - £40,000.
25 Days Holiday + Bank Holidays.
Annual Car Allowance (£4,000).
Pension Scheme 4% Matched.
Life Assurance X2 Annual Salary.
Free On-Site Parking.
Access to our internal apprentice & personal development schemes.
This is an exciting opportunity for an experienced Utilities Manager to make a meaningful impact in a business that values efficiency, sustainability, and innovation.
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
FCA Regulation Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
