Senior manager, E-commerce Trading (FTC)We have an exciting opportunity for an individual to join our Liverpool FC team as Senior Manager, E-commerce Trading on an FTC.In this role,you will be responsible for executing and optimising the global E-Commerce trading strategy, ensuring seamless implementation across markets in alignment with Liverpool FC objectives.As well as overseeing day-to-day trading operations to ensure consistent execution of business goals across all Liverpool FC retail E-Commerce sales channels. In this role, you will be joining a fast-growing team within the club. You will be reporting in to and collaborating with theDirector, Global E-Commerce, to deliver key commercial initiatives, ensuring alignment with the wider merchandising and marketing functions.What will you be doing?Your key accountabilities are:E-commerce trading executionExecute and optimise the global E-Commerce trading strategy, ensuring effective implementation across key markets.Manage the seasonal E-Commerce trading calendar, ensuring alignment with local market needs and key sales events.Implement targeted trading initiatives to maximise sales across Liverpool FC E-Commerce sales channels, ensuring optimal customer engagement.SalesMonitor and optimise sales performance across all E-Commerce sales channels implementing data-driven improvements to achieve revenue and profit targets.Provide weekly and monthly reporting on performance, offering insights and recommendations for continuous improvement.Support financial forecasting and planning, ensuring effective budget management.LeadershipBuild and shape a highly effective, world-class team.Recruiting, training, and developing experts with laser focus on longer term trends, initiatives and campaigns within the marketplace.Shaping the team to deliver efficiently managed E-commerce channels globally.Represent the E-commerce trading function within key business meetings.Manage and mentor the Manager, E-Commerce Trading, ensuring ongoing professional development and high performance. Marketing & product development team supportMonitor the activity of the central marketing team to ensure Retail marketing budget drives strong ROAS.Work closely with the marketing team to ensure areas such as paid, club channels, email, push notifications, and online/offline campaigns are delivering strong customer acquisition and retention results.Analyse traffic sources and conversion rates to refine marketing strategies and identify new growth opportunities.New sales channel opportunitiesWork alongside the Director, Global E-Commerce, to identify and onboard new sales channels.Support on developing market specific annual/seasonal business plans to achieve short and long-term growth. Evaluate opportunities such as Connected Marketplaces, drop shipping, listing on third-party platforms, and international partner E-Commerce expansions. Fan ExperienceMonitor SLAs of the internal Fan Experience team to ensure high service levels and customer satisfaction.Collaborate with the central Product team to optimise the post-purchase journey, ensuring a best-in-class experience for customers and optimal system uptime.Who are we looking for?To be successful in this role,you will have significant E-Commerce trading experience gainedworking within a sport/lifestyle brand with proven operational E-Commerce experience in international markets. You will have a track record of developing and overseeing regional E-Commerce projects, with strong leadership skills to guide and motivate a team. A solid understanding of both current and emerging E-Commerce trends and marketing standards is essential. you will have hands-on experience with E-Commerce/marketing analytical packages and implementation of findings.This is an important role in the LFC Retail Operations and Merchandising team that requires a creative individual with a proven ability to lead a team of technical experts.With a strategic approach and focus, always considering longer term plans to grow ensure continued growth and improved performance. An ability to form strong relationships across the retail operations teams is essential. Working within a fast pace and everchanging environment, an ability to pivot and adapt to the unpredictability of football and its impact on e-commerce. Why should you apply?This isa full-time fixed term 12-month contract working35hours per week. This is a hybrid position, and your main base will be our city centre office, Chapel Street, Liverpool.To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join.There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.We take our responsibilities in this area seriously and through the work being done across the club,we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.#LFCJobs
