Join our IT Service Desk team and help keep our organisation running smoothly! You'll provide remote technical and application support, working to resolve IT issues quickly and efficiently while delivering excellent customer service.
You will troubleshoot and resolve IT issues, escalate when needed, and update support tickets in line with SLAs. Additionally, you'll assist with IT projects, system rollouts, and business mobilisations, working closely with teams across the UK.
This hybrid role is primarily home-based, with 1-2 days a week at our Runcorn Head Office (plus flexibility for training, projects, and business needs). You'll work with a range of IT systems, support nationwide teams, and gain hands-on experience—full training provided!
Package DescriptionAs a First Line Service Desk & Application Support Engineer, you will be working in a hybrid capacity, with a base at our Runcorn office, providing remote support to the entire organisation. You will feel valued in your role at HCRG Care Group, benefiting from exclusive rewards and benefits, including:
£22,369 plus Group Pension
Free tea, coffee and milk at your base location.
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesAs a First Line Service Desk & Application Support Engineer you will be responsible for but not limited to:
Provide 1st line IT support across HCRG Care Group, including desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot hardware, software, and network issues for Windows and Mac systems.
Adapt to varied environments, supporting both new and legacy technologies.
Ensure timely issue resolution, maintaining SLAs and high customer satisfaction.
Support Microsoft products like Active Directory, Azure, and Office 365 (training provided).
Assist with peripheral devices and promote IT security best practices.
Work remotely with occasional visits to Runcorn head office.
Update documentation and collaborate with IT teams across the business.
Please see job description for full list of responsibilities.
The Ideal CandidateWhat We're Looking For:
Essential:
Strong awareness of IT Operations and Endpoint services.
Experience supporting Windows 10, peripherals, hardware, software, and printers remotely or desk-side.
Well-organised, logical problem solver, able to work under pressure.
Experience with Microsoft OS, third-party applications, and imaging endpoint systems.
Background in clinical or healthcare environments and clinical governance.
Strong understanding of IT security, Information Governance, and Cyber Security on Endpoint devices.
Experience with equipment/software rollouts and excellent customer service skills.
Willingness to travel.
Desirable:
2nd line desktop support and basic server/networking knowledge.
Experience with Office 365, VMware VDI, Sophos, Absolute, AD, GPO, MS Teams, and PowerShell.
Understanding of basic network protocols (DHCP, DNS, TCP/IP).
Office 365 admin, VOIP telephony, Active Directory, and NHS clinical applications knowledge.
Involvement in IT transformation projects and service mobilisations.
Full driving licence and access to a car.
About The CompanyWe change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
