We\'re recruiting an experienced Front of House Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 39 hours per week.As a Front of House Supervisor, you will be responsible for Supporting the catering operation to improve the customer food service experience, delivering excellent customer care and ensuring the highest level of cleanliness throughout all work areas. In return, you\'ll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here\'s an idea of what your shift patterns will be: 5 out of 7 daysCould you shine as Defence\'s next Front of House Supervisor? Here\'s what you need to know before applying:Your key responsibilities will include:· Ensure you are aware of, and comply with all client and company health & safety procedures and standards at all times. This includes but is not limited to Food Handling, COSHH, Uniform Standards, Personal Protective Equipment, Manual Handling, Fire Regulations and quality controlComplete, maintain and update all Food Safety and Health & Safety paperwork correctly on a continual basis to ensure full complianceTo ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements, including but not limited to Food Information Regulations and Reference Intake labellingEnsure pre and post service checklists and cleaning schedules have been completed before and after all food servicesTo ensure the highest level of customer care is adhered to at all times by role modelling the ESS Way values and behaviours at all times to colleagues and customersManage and drive the completion of all compulsory training with all team membersAdvocate the delivery of all company and unit profit protection procedures, reporting any issues to your line managerTo proactively up sell and demonstrate an excellent knowledge of products provided to customers and clientsConduct and monitor all stocktaking procedures ensuring minimal risk of wasteTo take responsibility of all monies within the mess whilst on shift ensuring all Profit Protection Procedures and relevant paperwork is adhered too at all timesTo prepare, produce and serve food to the brand standardEnsure that uniform standards are upheld to the highest standardEnsure planograms for retail stock are adhered too and fully compliant with company brand standardsEnsure company marketing material is up to date and relevant to company standards.To work official and unofficial functions as detailed by your Line ManagerBe flexible and comply with any reasonable requests made by your line Manager including, if necessary working within other units within reasonable distanceOur ideal Front of House Supervisor will:A good communicator, able to liaise confidently with customers and engage, motivate and develop team members An excellent communicator, able to motivate and develop othersHigh standards of personal hygienePrevious supervisory experienceIT literateBasic mathematical skillsAble to work flexibly in line with business requirements including attending off site meetingsHighly competent in the English language, both written and verbal Basic food hygiene/level 2Knowledge and experience in till and cash handlingSelf motivated Integrity – Respects colleagues & customersHealth & Safety – Follows the right procedures and challenges unsafe behaviourCan Do – Is flexible and takes initiativePassion – Is positive & proud of doing a great jobResponsibility – Takes ownership and doesn’t leave things to others or say ‘it’s not my job’Teamwork – Shares knowledge and experience with other team membersPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/3001/95790001/51919230/BU #DefenceCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!We\'re recruiting an experienced Front of House Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 39 hours per week.As a Front of House Supervisor, you will be responsible for Supporting the catering operation to improve the customer food service experience, delivering excellent customer care and ensuring the highest level of cleanliness throughout all work areas. In return, you\'ll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here\'s an idea of what your shift patterns will be: 5 out of 7 daysCould you shine as Defence\'s next Front of House Supervisor? Here\'s what you need to know before applying:Your key responsibilities will include:· Ensure you are aware of, and comply with all client and company health & safety procedures and standards at all times. This includes but is not limited to Food Handling, COSHH, Uniform Standards, Personal Protective Equipment, Manual Handling, Fire Regulations and quality controlComplete, maintain and update all Food Safety and Health & Safety paperwork correctly on a continual basis to ensure full complianceTo ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements, including but not limited to Food Information Regulations and Reference Intake labellingEnsure pre and post service checklists and cleaning schedules have been completed before and after all food servicesTo ensure the highest level of customer care is adhered to at all times by role modelling the ESS Way values and behaviours at all times to colleagues and customersManage and drive the completion of all compulsory training with all team membersAdvocate the delivery of all company and unit profit protection procedures, reporting any issues to your line managerTo proactively up sell and demonstrate an excellent knowledge of products provided to customers and clientsConduct and monitor all stocktaking procedures ensuring minimal risk of wasteTo take responsibility of all monies within the mess whilst on shift ensuring all Profit Protection Procedures and relevant paperwork is adhered too at all timesTo prepare, produce and serve food to the brand standardEnsure that uniform standards are upheld to the highest standardEnsure planograms for retail stock are adhered too and fully compliant with company brand standardsEnsure company marketing material is up to date and relevant to company standards.To work official and unofficial functions as detailed by your Line ManagerBe flexible and comply with any reasonable requests made by your line Manager including, if necessary working within other units within reasonable distanceOur ideal Front of House Supervisor will:A good communicator, able to liaise confidently with customers and engage, motivate and develop team members An excellent communicator, able to motivate and develop othersHigh standards of personal hygienePrevious supervisory experienceIT literateBasic mathematical skillsAble to work flexibly in line with business requirements including attending off site meetingsHighly competent in the English language, both written and verbal Basic food hygiene/level 2Knowledge and experience in till and cash handlingSelf motivated Integrity – Respects colleagues & customersHealth & Safety – Follows the right procedures and challenges unsafe behaviourCan Do – Is flexible and takes initiativePassion – Is positive & proud of doing a great jobResponsibility – Takes ownership and doesn’t leave things to others or say ‘it’s not my job’Teamwork – Shares knowledge and experience with other team membersPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/3001/95790001/51919230/BU #DefenceCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
