Join Our Team as an Administrator for our Adult Audiology & Hearing Therapy Services in Bath!
Are you an experienced administrator looking for a rewarding role in a supportive healthcare environment? We have an exciting opportunity for a dedicated and organised individual to join our Adult Audiology and Hearing Therapy Services team on a full-time basis.
In this busy yet calm setting, you’ll play a key role in supporting our clinical team and ensuring patients can easily access and benefit from our services. Working alongside healthcare professionals and other outpatient services, you’ll be based at the Clara Cross Centre at St Martin’s Hospital.
Package DescriptionAs an Administrator for Adult Audiology and Hearing Therapy, you’ll be part of our valued team in Bath.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£23,500 with group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesAs an Administrator you will:
Take telephone requests for appointments for Adult Audiology and Hearing Therapy
Use Auditbase the bespoke software used in Audiology services
Give advice on maintaining hearing aids and identifying what type of appointment is needed
Prepare clinics boxes for the audiologists
Prepare packages for patients with batteries and replacement tubing
Full training will be given for all the above responsibilities
The Ideal Candidate
You are a confident communicator with a patient and understanding approach when supporting our service users.
Friendly and adaptable, you thrive in a people-focused environment and enjoy learning new skills quickly.
While prior experience in an Audiology service is not essential, we are looking for someone with experience in the NHS or a role that has helped develop a strong telephone manner and solid administrative skills.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
