As a Senior Administrator you will work as part of an integrated administrative team providing a high quality and responsive service.
The Senior Administrator is responsible for the day-to-day supervision of the team of administrators ensuring there is effective administrative support within the Essex Child and Family Wellbeing Service.
The post holder will be “hands on” regarding the daily activities of the administration team, alongside their additional responsibilities.
Based across Essex, there will be an expectation to be involved with the decision making of the team, embracing any new technology and working towards the improvement of the team and service.
The post holder will be expected to work with minimal supervision, setting their own priorities and meeting with the function leads as required.
This role will be based at County Hall in Chelmsford.
Package DescriptionAs a Senior Administrator you will be part of our valued team receiving access to exclusive rewards and benefits including-
Starting salary of £26,500 with group pension.
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose- changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards- with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
To support the administration functions across Essex, flexing into posts as required.
Ensuring accurate and up-to-date patient information and record keeping on SystmOne
To deputise for the Band 5 Leads during periods of annual leave or sickness.
Line management support for Apprentice’s & Band 3 colleagues i.e. 1;1 appraisal, performance plans & rotas.
Collate and share reports on the team/ service performance with relevant stakeholders
Support implementation of new ways of working as required
Must be able to work flexibility across quadrants including travel to other Essex locations to support teams (Minimum two days per week)
Support function lead in day to day running of the Administration hub
To embrace and fully utilise both current and new computer programmes
Maintain a friendly and professional manner either face-to-face or over the telephone with all stakeholders, could include but not limited to Families, external agencies, and colleagues.
To use agreed SOPs, guidelines and procedures, when carrying out role.
Please see attached job description for a full list of responsibilities
The Ideal CandidateEssential
Excellent numeracy and literacy
Knowledge of Microsoft packages, including diary management
Ability to maintain confidentiality
Demonstrates the ability to work independently using own initiative
Previous general office experience
Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance
Desirable
ECDL or equivalent
SystmOne Experience
There may be travel across the Essex area, so a driving licence & access to a car for work purposes will be required.
Please see attached Job Description for full Personal Specification
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
