Host Manager40 hours per weekUp to £33,000 per annumFulham Pier, Craven Cottage, Stevenage Road, SW6 6HHWelcome to an exciting opportunity at Fulham Pier, where we are seeking a dynamic Host Manager to lead and inspire our team in delivering exceptional guest experiences. You will play a pivotal role in shaping the guest journey at our prestigious venue. As the Host Manager, you will not only oversee the recruitment, training, and scheduling of the host team but also ensure that every guest receives a personalised and memorable service. Your leadership will be crucial in fostering a high-performing environment, and you will collaborate closely with various departments to enhance our overall hospitality. If you have a proven track record in hospitality management, exceptional communication skills, and a passion for outstanding customer service, we invite you to join us in creating unforgettable experiences for our guests.What you’ll do:Lead, motivate, and inspire the host team to deliver outstanding customer experiences.Manage recruitment, onboarding, and ongoing training for the host team.Schedule staff effectively for matchdays and non-matchday events.Ensure that all hosts provide an exceptional and personalised experience for guests.Handle and resolve customer feedback and complaints promptly and professionally.Collaborate with other departments to enhance the overall guest journey at Fulham Pier.Monitor and improve service performance, implementing strategies to address gaps.Ensure all team members comply with health and safety, licensing, and venue policies.Liaise with other departments (e.g., catering, security) to ensure seamless operations.Develop and implement training programmes for hosts to maintain high service standards.Regularly evaluate and refine service processes to exceed customer expectations.Conduct regular performance reviews and provide constructive feedback to team members.What you bring:Experience:Proven experience in a supervisory or managerial role within hospitality, customer service, or events.Demonstrated success in leading high-performing teams in fast-paced environments.Skills:Exceptional leadership and communication skills.Strong organisational and time management abilities.Excellent problem-solving skills and the ability to stay calm under pressure.Knowledge:Knowledge of premium hospitality operations and guest service excellence.Familiarity with health and safety, licensing laws, and event operationsWhat we offer:Working with Sodexo is more than a job, it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today!Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
