Hotel Superintendent – Saga Cruise
Salary £60,000 to £70,000 depending on experience
Permanent
Hybrid, Ashford / Southampton – with Travel
Exciting plans, Saga Cruises are looking for an accomplished Hotel Superintendent for our 2 boutique ships; Spirit of Adventure and Spirt of Discovery. Here at Saga, you will have full responsibility of our 2 luxury ocean vessels plus a realistic budget, to be able to do your job well.
You will be key to ensuring the ongoing high standard of appearance, upkeep and through life management of internal and external Guest Areas, Entertainment Spaces, including Guest/ Crew Cabins and Crew Recreation areas.
What can you expect in your first few months of joining us?
Well, there is so much happening at Saga Cruises. Our work in the Hotel Op’s team comes from our brands high expectations. We have a full restaurant refurbishment based around a new cuisine as part of an up-and-coming UK based dry dock. So, you will get your chance to make a true difference early on in your new role.
You’ll play a key role in supporting the Head of Hotel Operations and the Hotel Operations Director to continually deliver a first-class hotel operation to our Guests.
You will also be responsible as the contract manager of product and Guest facing servicing agreements and supplier relationships. Additionally, will be the lead contact to oversee that the Ships team are effectively managing the onboard Hotel maintenance system, including catering, ensuring that equipment is maintained, with any necessary parts are ordered.
We work in a hybrid way at Saga both at home and in the office. The nature of responsibility with this role means you will need to be flexible and able to travel overseas when necessary.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Company performance related annual bonus - Up to 5%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform
Main Responsibilities
Provide world class facilities maintenance support working closely with the on-board teams and Technical Managers ashore
Provide expertise and guidance, viable solutions and corrective actions to address issues on-board
Planning, preparation, coordination and project management for ship Guest & Crew facing areas for refits (dry and wet docks) within the Hotel and Crew areas.
Develop and implement preventive maintenance programs to maximise the reliability and longevity of hotel systems and equipment.
Maintain a 5-year Asset Management Plan across the Spirit fleet to be based on data and support for future strategy planning of facilities
New Hotel concept designs and future proofing of front of house areas
Project management of all works completed on-board from initiation to final evaluation post project
Oversee the Hotel maintenance system giving support to the ships teams and guiding where necessary and to provide constant updates on reported hotel deficiencies, damages and non-conformities to shoreside management
The Ideal CandidateYou will have previously worked as a Hotel Superintendent – coming from Hospitality, Lavish Hotel settings, Cruise Ships or Yachts or even Hotel Refurbishment. You will understand our guests and their level of expectations for comfort, luxury and visual surroundings onboard. You will also be able to demonstrate the following skills and experience;
A talented and credible senior manager
Has previous experience of FF&E management (Furniture / Fixtures & Equipment)
Can demonstrate success when delivering projects on time and within budget
Has strong stakeholder management and influencing skills
Commercially aware with excellent communication and negotiation skills
IT proficiency across MS word, excel and PowerPoint (ShipSure skills preferable)
Able to lead and influence a diverse and remote workforce
Flexibility to travel as required
Desirable;
Previously worked in the cruise industry, either on or offshore
Strong knowledge of SOLAS, Flag and Class requirements
Knowledge of vessel construction such as VSP (USPHS) – preferred
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day,
Our People Make Us Special
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.
Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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