Floor Manager40 hours per weekUp to £33,000 per annumFulham Pier, Craven Cottage, Stevenage Road, SW6 6HHThe Lighthouse Social Floor Manager is responsible for overseeing the day to day front of house operations within the exclusive members club, ensuring that all guests experience exceptional service in a premium environment. The role involves managing the service team, maintaining high standards of guest satisfaction, and ensuring the smooth operation of all services, including dining and events.The Lighthouse Social Floor Manager will work closely with the Lighthouse Social Manager to ensure that service delivery aligns with the club’s high standards and that members feel valued and cared for.What you’ll do:Supervise all front-of-house operations, ensuring that members receive personalised and exceptional service during all interactions.Lead, train, and motivate the service team to maintain the highest standards of service and hospitality.Monitor the club’s environment, ensuring that it is welcoming, clean, and reflective of the club’s exclusive status.Handle member requests, complaints, and special requirements with discretion, ensuring that all issues are resolved swiftly and effectively.Work with the Lighthouse Social Manager to implement service procedures and standards that elevate the member experience.Collaborate with the kitchen, events, and bar teams to ensure seamless coordination and delivery of service during both regular service hours and special events.Manage staffing levels during service, ensuring efficient team deployment while controlling labour costs.Ensure that all health, safety, and hygiene standards are adhered to, maintaining a safe and elegant environment for members.Assist in organising and managing exclusive events for members, ensuring smooth execution and a memorable experience for attendees.Ensure the delivery of a premium service experience that exceeds member expectations, maintaining high levels of satisfaction and loyalty.Lead the front-of-house team to consistently provide exceptional service, managing staff performance and development.Maintain the elegance, cleanliness, and overall ambiance of the Lighthouse Social to reflect its exclusive status.Handle member complaints and special requests with professionalism, ensuring quick resolution and a positive outcome.Assist the Lighthouse Social Manager in managing labour costs by ensuring efficient staffing and resource management.What you bring:Proven experience in managing front of house operations, ideally within a premium or members-only setting.Strong leadership and team management skills, with the ability to train, develop, and motivate a front-of-house team.Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to guests.Ability to handle high-pressure situations while maintaining a calm and professional demeanour, particularly during high-volume events.Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.Flexibility to work during peak periods, including weekends, evenings, and matchdays, as required by the Lighthouse Social.What we offer:Working with Sodexo is more than a job, it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today!Career progression for the caring profession.Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
