Are you looking for a career where you can make a real difference in people’s day.A fantastic Stakeholder Engagement Manager position has arisen to join our team based at our Head Office in London Bridge (with the opportunity for some remote working)Can you move people? Apply now.What you’ll doAs Stakeholder Engagement Manager, you will improve the responsiveness and proactiveness of our stakeholder engagement functionto help enhance stakeholder relationships and their satisfaction with Southeastern.The Stakeholder Engagement Manager represents Southeastern with external stakeholders and will attend meetings with key stakeholders and supports the delivery of the stakeholder engagement strategy.You will take ownership of stakeholder enquiries and complaints, including constituency-based casework and provide timely, high-quality, and consistent responses.A core part of the role will to be provide support to the Senior Stakeholder Engagement Manager, and wider team, including briefings and research, and assisting with event organisation.The ideal candidate will also work with the wider Communications Team to help provide proactive stakeholder communications on key developments on the Southeastern network.Main ResponsibilitiesYou will have multiple key responsibilities in this role that will include but not be limited to:Supporting the Senior Stakeholder Engagement Manager with day-to-day stakeholder enquiries, drafting and facilitating responses on behalf of Southeastern.Being responsible for reactive correspondence to stakeholder inquiries, liaising with internal colleagues including the Department for Transport in the management of stakeholder correspondence, and managing stakeholder databases.Providing proactive corporate updates to stakeholders, including writing and publishing stakeholder newsletters and other material.Attending stakeholder meetings as a representative of Southeastern as required (includes evening meetings)Running Southeastern’s Customer and Community Improvement Fund – liaising with the organisations we are funding along with SE colleagues that are helping to monitor each project.Drafting and compiling internal briefings for members of the Executive ahead of stakeholder meetings.Providing political monitoring and intelligence of a high quality to the Executive on issues of interest to the business, to maintain and enhance corporate reputation.Supporting the Senior Stakeholder Engagement Manager with the organisation of events, including two Stakeholder Forums and two MP drop-ins each year, including management of logistics and the provision of written briefs, speaking notes and presentations for the Southeastern Executive.Supporting the Senior Stakeholder Engagement Manager with research, briefings, and presentations for internal and external use. This includes lessons learned papers following events.Providing data and insight from the stakeholder database for monthly reports and other papers as well as using mapping software tools to produce constituency-based maps.Deputising for the Senior Stakeholder Engagement Manager as and when required.Working with Communications colleagues to deliver 24-hour on-call service for media and stakeholders such as Members of Parliament and Government departments and providing communications advice and support to operational colleagues as well as any other duties that may be required.The experience you’ll needExperience in public affairs, government relations, communications or an equivalent roleExperience in dealing with stakeholder correspondence and handling sensitive political information Experience with public speaking and representing a company with external stakeholdersExperience of working with local communities and representatives to address issues and achieve a positive outcomeProven ability to present complex material in a simple, understandable wayExperience of planning and delivering eventsExcellent communication and people skillsGood political judgement and intuitionRailway knowledge would be desirableAs proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.Other things to knowThis vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.Find out more about our recruitment process and get tips to help you apply.What you’ll get in returnAlong with your salary, the rewards you’ll get include:a final salary pension25 days annual leave allowance (plus bank holidays)free rail travel across our networks.Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.A bit about SoutheasternWe’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.Learn more about our railway and what we achieved in 2023.
