Outbound Sales Agent Location: Andover 37.5 hours per week Are you an exceptional communicator with a passion for sales? Do you thrive in a fast-paced environment and love connecting with people? If so, we have the perfect opportunity for you! We're on the lookout for talented Outbound Sales Agents to join our growing team and help us deliver outstanding service to our clients.Who Are We? The Pure Group was formed with the primary focus to disrupt the market, and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA. Our locations include Hampshire, Midlands and Scotland, with a continued expansion programme. We are the market leader, and our brand awareness is phenomenal, being the best known brand in a growing sector. We have more 5* reviews on Trustpilot than any of our competitors, with focussed ambition for continued growth, whilst maximising our competition edge. We have strong Pure Values, and take pride in caring deeply about our customers and their loved ones. We take accountability, and we never settle for second best - working at Pure means being part of a growing, exciting Group, that makes a real difference to the people we serve. The RoleAs an Outbound Sales Agent, your primary mission is to provide exceptional customer service, guiding clients through our products' features and benefits, answering their questions, and selling funeral plans. You'll build strong client relationships, manage objections, and maintain accurate records in our CRM system. Your goal is to deliver excellent outcomes for our retail customers.What Does Success Look Like?Our Ideal Candidate will have:Outstanding Communication Skills: You excel in both written and verbal communication.Proven Sales Experience: You have a track record of success in sales, whether in-person or over the phone.Strong Telephone Manner: You can effortlessly explain our products and services, ensuring clarity and understanding.Adaptable and Organized: You can manage changing daily workloads with ease.Detail-Oriented: You record information accurately and efficiently.Tech-Savvy: Proficient in Microsoft Office and client record systems, you can multitask, handling client interactions and data entry simultaneously.Compliance-Focused: You have experience working within FCA and process guidelines, maintaining high service quality.Multi-Tasker Extraordinaire: You can juggle multiple client requests, completing each with precision and efficiency.Flexible and Open-Minded: You adapt easily to departmental changes.Key Responsibilities:Accurate Record-Keeping: Log customer enquiries and plans into our CRM, payment systems, and internal databases.Customer Outreach: Engage with customers through outbound calls and emails.Product Expertise: Clearly explain the features and benefits of our funeral plans, ensuring they meet customer needs.Customer Care: Identify potential vulnerable customers and provide appropriate guidance.Achieve Targets: Meet SLA/KPI, sales, and other company-set targets.Quality Assurance: Maintain high-quality assurance scores while prioritizing customer interests.Time Management: Efficiently manage your own time to meet business requirements.Ad-Hoc Tasks: Address miscellaneous questions and tasks as they arise.Follow-Up: Respond to enquiries from our website, postal service, and phone calls.Team Support: Assist the wider department as needed.Our Benefits Generous 30 days holiday plus bank holidays Bupa Health Cash PlanLife AssuranceCompany Pension, or option for SMART Pension. Family friendly occupational benefitsEmployee Assistance Programme, including access 24/7Comprehensive InductionLearning and Development AcademyDiscounted Gym membershipCycle to work scheme. Friendly and supportive, modern working environments, with free on-site parking! Be Part of Our Journey If you’re ready to join a fast-moving company that invests in its future and values its people, this is your opportunity. At Pure, you’ll find a career that’s not only rewarding but also deeply impactful.Equal Opportunities The Pure Group is committed to being an equal opportunity employer. We welcome applications from individuals of all backgrounds, regardless of age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate diversity and believe it enriches our work and fosters a supportive environment. If you need any assistance or adjustments during the application process, please let us know.Apply Now Take the first step towards a fulfilling career with the Pure Group. Join us in making a real difference.Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
