We are looking for an experienced and driven Deputy Head of Service to join HCRG Care Group.
In this pivotal leadership role, you will support the strategic and operational delivery of high-quality services across our organization.
Working closely with the Head of Service, you will contribute to service transformation, ensuring we meet our goals of excellence, efficiency, and community impact.
Based within our innovative and inclusive environment, you will have the opportunity to lead multidisciplinary teams, drive service improvements, and shape the future of care delivery in our organization.
Interviews for this role will be held on Wednesday 5th February 2025
Package DescriptionAs a Deputy Head of Service in West Essex at HCRG Care Group, we value our team members and offer a comprehensive package to support your professional growth and personal well-being:
Competitive Salary Band 8a aligned with Agenda for Change terms and conditions
NHS Pension Scheme and additional benefits, ensuring security and peace of mind.
Membership to My Reward Hub, providing access to discounts on everyday essentials, cashback opportunities, and exclusive vouchers.
Instant Access to Earned Wages, offering flexibility for life’s unexpected expenses.
Comprehensive Wellbeing Support, including mental and physical health resources, counseling, and legal or financial advice.
Award-Winning Learning and Development Opportunities, with access to eLearning, bespoke career pathways, and external professional networks.
Main ResponsibilitiesAs Deputy Head of Service, you will:
Operational Management:
Support the Head of Service in the day-to-day management of service operations.
Ensure safe, timely assessment, referral, and discharge processes across the service.
Oversee and deliver key performance targets agreed upon with the Head of Service.
Leadership & Development:
Provide effective leadership, inspiring teams to achieve excellence and fostering a culture of continuous improvement.
Line-manage clinical and management staff, ensuring they are fully engaged in service redesign and development initiatives.
Act as a ‘Quality Champion,’ ensuring adherence to quality and safety standards.
Service Improvement:
Lead the implementation of service redesign and development techniques, ensuring sustainable improvements.
Develop and maintain effective relationships with key stakeholders, including health, social care, and voluntary sector partners.
Representation & Advocacy:
Represent the organization at meetings, events, and stakeholder engagements.
Work collaboratively as part of the Senior Management Team to support strategic direction and operational priorities.
The Ideal CandidateTo excel in this role, you will need:
Education & Qualifications:
Educated to degree level or equivalent experience.
Membership of a relevant professional body.
Evidence of continuous professional and clinical development.
Experience & Skills:
Proven experience managing multidisciplinary teams and achieving contractual and performance KPIs.
Strong interpersonal, communication, and motivational skills.
Ability to work autonomously while fostering integrated working relationships.
Proficiency in IT tools, including Word, PowerPoint, Excel, and SystmOne.
Demonstrated ability to lead and inspire change in clinical practice.
Effective presentation, organizational, and written communication skills.
Knowledge and experience in recruitment, HR processes, clinical governance, and quality assurance.
Proven ability to develop networks across health, social care, and the community sector.
Other Requirements:
Car owner with access to a vehicle and willingness to travel across the quadrant/Essex as needed.
Desirable Criteria
Mentorship qualifications.
Project management experience.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
