In a Nutshell
As a Senior Spa Receptionist, you will be passionate about delivering professional, efficient and exceptional guest service at all times and will possess strong organisational skills.
This role sits at the hub of The Spa, you will be an important first contact for our guests using our spa facilities, and one of your key responsibilities is to ensure the customer journey throughout the spa is executed to a high standard and you train the reception team to deliver the same standards.
We do operate seven days a week so you must be flexible with your availability and prepared to work a variety of shifts (including start times of 6.00am and close times of 10.00pm).
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service)
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties
Really big discounts of room nights across all Exclusive properties
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free
Recognition and rewards scheme
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books
Cycle to work scheme
Main ResponsibilitiesLots to do, but lots of fun
Optimise the Guest Journey to ensure they have the best experience possible.
To maintain grooming standards of The Spa reception team.
Drive the reception team to maximise revenue-generating opportunities.
Assisting the FOH Manager managing the IT systems relating to spa reception.
Alongside the FOH Manager, training and develop the team.
Carrying out Spa Health & Safety training and ensure all spa personnel are up to date.
Managing reception paperwork and filling.
The Ideal CandidateAre you right for us?
Our successful Senior Spa Receptionist will be/ have:
Experience within a supervisory role
Experience at a similar level within a 4/5 star property.
Previous experience with Reception and Reservations Property Management systems.
Working knowledge of Microsoft Word, Outlook and Excel.
Taking responsibility for guests' enquiries and challenges
Excellent communication
People management and enthusiasm for learning and development.
High personal standards for self and for team.
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
