Unique demands. Unique services. Unique roles
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritise employee well-being and play a vital role in fostering stronger communities.
We are now seeking a Service Delivery Manager to join our team at Dennison Baracks in Thatcham.
What you’ll do:
Overall accountability and responsibility for the daily management, co-ordination and control of all operational activity, as set out in the Site Information Pack (SIP), CRL plan and operational manuals, across the designated and affiliated sites
To plan, organise and manage the delivery of all guest services within the operational business area
To ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved
Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary and cost control
What you bring:
Experience of working in a management role within the soft FM service industry
People management skills, including general HR skills in recruitment, training, and managing employee performance, including disciplinary and grievance procedures.
Good numerical, interpersonal and communication skills must be able to demonstrate effective verbal and written communication
Management knowledge of health & safety and food safety
Ability to make independent decisions and able to work on own initiative within a team environment
Able to demonstrate attention to detail and adherence to standards
Analyse problems analytically, develop opportunities and implement innovative solutions
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues, or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24-hour virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Package Description
40 hours per week
Monday to Friday
£32,000 per annum
Sodexo rewards and benefits
Free car parking onsite
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is RG18 9TP
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
