In a Nutshell
We're actively recruiting for a Wedding & Private Dining Events Manager to join the team here at Pennyhill.
Reporting directly to the Events Manager and working alongside the Group Wedding Sales Manager our Weddings & Private Dining Manager, will proactively ensure all wedding and private celebration sales are maximised at every opportunity.
This exciting role would include responding to initial enquiries, arranging and managing show rounds, sending out quotes, completing final details and handing over all details of the big day to the operational teams. You should have a strong eye for detail along with a high level of organisational skills in order to be successful in this role.
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service)
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties
Really big discounts of room nights across all Exclusive properties
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free
Recognition and rewards scheme
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books
Cycle to work scheme
Main ResponsibilitiesLots to do but lots of fun
Our successful Wedding & Private Dining Manager will be responsible for:
Provide an outstanding customer experience for our guests.
Looking after weddings and private dining experiences
Support the events manager as and when required.
Ensuring the administration of weddings is maintained to a high standard
Liaising with the sales manager in all aspects of contract negotiation outside of agreed limits
Administering and maintaining Hart contact management sales tool and SMS and provide required reporting on sales activity.
Ensuring that targets set by Sales Manager are achieved for the entire wedding team/special events team.
Achieving targets and commission as per the commission document
Accurately inputting bedroom reservations for Group bookings into SMS
Continual communication with all departments within the hotel in an accurate manner
Producing accurate function sheets on time maintaining 100% attention to detail
Collating all relevant information and assist clients in all event planning stages to ensure events are effectively managed on property
Preparing and executing show rounds to clients and selling the hotel to the best of its potential
Attending meetings within the hotel as required and represent the sales and wedding department
Coordinating all clients’ needs prior to arrival at the hotel
Update all online channel and social media platform
Liaise with the group marketing team to update website content
The Ideal CandidateAre you right for us?
Our successful Wedding & Private Dining Manager will;
Be confident with a positive approach to work
Possess outstanding guest liaison skills and be able to forge strong and professional working relationships with new people
Have excellent administration skills with high attention to detail and accuracy.
Have ability to work well under pressure with a professional manner
Be able to demonstrate computer literacy (including Microsoft applications)
Proven high levels of written and spoken English
Be able to demonstrate organisational skills, interpersonal communication, team player and able to work on own initiative
Have a comprehensive working understanding of Delphi (training on system will be delivered by company so not essential prior to starting)
Relevant hotel/hospitality experience is a benefit however not essential
Experience from within a sales environment is a benefit however not essential
Immaculate personal presentation
Previous experience of running weddings and events
Experience of hosting and putting together wedding shows/ fairs
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
