Product Executive – Travel
Salary from £25,000 per annum
Permanent
Full Time - 35 hours per week
Hybrid role – Home / Hub working (Crawley or Ashford)
Are you passionate about travel? Someone who thrives in a team environment. An excellent communicator. A natural problem solver who enjoys assisting others who are looking for answers.
Our Product Operations team is seeking a new Product Executive. In this role you will respond to questions from the Travel Sales team about our worldwide touring products and be the line of communication to our overseas agents for travel, accommodation or touring excursions questions.
You could be joining a very established team, who are keen to welcome you onboard to a role where no day is the same!
** Hybrid working, your allocated Hub will be either Crawley or Ashford, depending on your location. You will need to be in a commutable distance to one of these hubs.
Package DescriptionEvery day, our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, so we have put together an amazing benefits package.
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays!
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Company performance-related annual bonus - Up to 5%
Income protection
Access to Saga Academy, our bespoke learning platform
Main ResponsibilitiesOur Product Executive will be accountable for the following tasks;
Be the main point of contact for day-to-day queries from the business, and become a ‘knowledge champion’ for our products, destinations, and holiday types, enabling you to respond with swift decisions and answers
Make sure all our holidays are set and ready for our clients to enjoy; all the i’s are dotted and t’s are crossed
Form really strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times
Be part of the contracting process, negotiating with all suppliers to meet target net rates, and making informed recommendations to the Product Manager as required
Work closely with colleagues around the business; from the Contact Centre and Marketing to Destination Services and Finance – communicating updates and changes as required
We take Quality Control seriously! Be ready to respond to any quality issues, liaising with suppliers and our Customer Service teams
Work closely with the Product Managers to develop new tours and research ideas that will excite our customers
Represent the company at trade shows, corporate functions, and occasional overseas trips
Motivate and support the other members of the Product team
The Ideal CandidateThis is a unique and rare opportunity in a Travel Business. You will need to demonstrate the following skills and experience to join our Product Operations Team.
Be a highly skilled communicator with excellent written and verbal communication skills
IT literate across MS office suite
Demonstrate problem-solving skills and be commercially aware
Have a customer-centered approach and an understanding of customers’ expectations
Committed to quality of experience, service and the customer journey
Highly organised, and able to meet deadlines in a fast-paced business environment
Enthusiastic, self-motivated and flexible
Ambitious and keen to develop both within the role and the wider business
Desirable:
Previously used Tigerbay and have prior knowledge of our touring products
Have worked in a similar role for a Tour Operator who offers worldwide bespoke tailormade tours
Experienced in negotiating rates with suppliers
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.
Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote
