Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Shift Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example.
A Shift Manager ensures all customer needs are met efficiently and safely whilst still remaining compliant. You would be providing supervision to the Warehouse and Driving teams as well as supporting the Customer delivery Manager on a daily basis.
In addition to this you will also play a key part in recruiting and onboarding new colleagues into the business. Conducting interviews and running through training with any new starters giving them the best start in the business so that they can effectively deliver moments that matter in their own role.
About The Sofa Delivery CompanyAt The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.
We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!
We’re an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.
What you'll be doing
Supporting the operation of the CDC, taking accountability for all customer deliveries
Ensuring high standards of service is delivered by your team
Supporting the Customer Delivery Manager with establishing and maintaining effective customer relationships within and outside of the business
Lead, coach and develop your team. Motivating them through all aspects of their roles
Being accountable for auditable compliance on vehicles and trailers; including truck downloads, driver time directives etc.
Maintaining high standards of health and safety and housekeeping throughout the CDC
Supporting the Customer delivery manager with any recruitment and onboarding that needs to take place
The role is for you if...
You take pride in your work and prioritise safety – of yourself and those around you
You like variety in your day and the occasional challenge
You’ve got a dedicated work ethic and want to be recognised and rewarded for it
You want to work in an environment where everyone is welcome and can have fun
You enjoy working as part of a wider team
You have operational management, planning and scheduling skills
You have experience managing a team and encouraging great performance
You strive to deliver high standards of customer service and compliance
The Sofa Delivery Company Benefits
A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest!
30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave
Any offer is subject to DBS Checks
