In the role of Shift Supervisor, you will report directly to a member of the Home Operations Leadership team and form an integral part of the warehouse management team.
Your primary objective is to deliver the DC plans and initiatives by effectively managing the warehouse operation team across all shift patterns, ensuring service and performance levels are achieved within operational objectives defined by the Warehouse Operations Manager. The role will require the individual to be people, performance and customer focused.
Responsible for:
Delivering the shift plan within defined budgetary targets as agreed with the DC Manager
Engaging and motivating the warehouse team to achieve or exceed KPI targets
Maintaining Health and Safety, hygiene and security standards with the warehouse
Promoting and delivering continuous improvement programs within the warehouse, e.g. product allocation, stock integrity, resource management, loading efficiency in line with DC plans.
About The Sofa Delivery CompanyAt The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.
We’re an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.
We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!
What you'll be doing
Ensure that labour costs in your department fall within budget as defined by the Warehouse Operations Manager
Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
Monitor productivity performance and agreed KPIs with the DC Manager and ensure targets are met or exceeded
Investigate customer services issues as directed by the Planning and Liaison Manager and provide prompt feedback and suggestions on remedial actions to prevent similar issues
Maintain all inventory management procedures related to the department you run in line with company guidelines, working in partnership with the Planning and Liaison Manager
Ensure the department meets all Health & Safety requirements and direct reports are aware of their responsibilities.
Ensure compliance to standard operating procedures
Take responsibility for all areas of people management for direct reports including coaching, nurturing talent and motivating the team through effective leadership
Provide feedback, coaching and guidance to colleagues in your area of responsibility
Knowledge of warehouse systems, functions and audit trails
Experience of working in an environment where there are standard operating procedures
Experience of managing disciplinary, performance and absence procedures
Organisation skills and the ability to plan, prioritise and manage own time
People management and leadership – ability to motivate and communicate effectively. Ability to cater style
dependent on the situation and resource employed.
Experience of leading health and safety, IOSH certified is preferred but not essential
Ability to challenge others on their methods of working and manage process adherence
Strong computer literacy: Microsoft Suite (Word, Excel, Access and PowerPoint)
Ability to multi-task in a fast-paced environment, including working in a start-up atmosphere.
Ability to effectively communicate issues and direction to colleagues and senior management.
Basic understanding of and willingness to learn and adopt professional and industry standards.
Work closely with management colleagues to drive efficiencies across the Distribution Centre promoting a culture of continuous improvement
The role is for you if...
Experience; Minimum 3 years of experience in warehouse, distribution and supply chain in a supervisory role
Knowledge of warehouse systems, functions and audit trails
Experience of working in an environment where there are standard operating procedures
Experience of managing disciplinary, performance and absence procedures
Organisation skills and the ability to plan, prioritise and manage own time
People management and leadership – ability to motivate and communicate effectively. Ability to cater style dependent on the situation and resource employed.
Experience of leading health and safety, IOSH certified is preferred but not essential
Ability to challenge others on their methods of working and manage process adherence
Strong computer literacy: Microsoft Suite (Word, Excel, Access and PowerPoint)
Ability to multi-task in a fast-paced environment, including working in a start-up atmosphere.
Ability to effectively communicate issues and direction to colleagues and senior management.
Basic understanding of and willingness to learn and adopt professional and industry standards.
The Sofa Delivery Company Benefits
A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
Fantastic Hours of work will be 8am - 5pm, any 5 days from 6 (no sunday working but rota on saturday of approx 1 in 4)
30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave
Any offer is subject to DBS Checks
